About the Role
We are a well-established, family-run jewellery manufacturer based in Hatton Garden with over 40 years of experience in the jewellery industry. We are looking for a motivated, organised, and enthusiastic individual to join our team.
This is a varied role combining jewellery production coordination, sales support, and customer service. The successful candidate will work closely with our workshop and customers to ensure orders are managed efficiently from enquiry through to completion.
Key Responsibilities
* Managing jewellery production orders and monitoring progress through the workshop
* Liaising with customers regarding orders, lead times, and product enquiries
* Responding to emails and telephone calls professionally and efficiently
* Assisting with sales enquiries and preparing quotations
* Coordinating with the manufacturing team to ensure deadlines are met
* Processing customer orders and maintaining accurate records
* Building and maintaining strong relationships with trade customers
* Providing general administrative support to the sales and production teams
Requirements
* Excellent communication and customer service skills
* Strong organisational skills and attention to detail
* Ability to manage multiple tasks in a fast-paced environment
* Confident using Microsoft Office (Word, Excel and Outlook)
* Professional telephone manner
* Ability to work both independently and as part of a team
* Previous jewellery industry experience is preferred but not essential
* Sales or customer service experience is advantageous
What We Offer
* Full-time, permanent position
* Opportunity to work within a respected Hatton Garden jewellery manufacturer
* Supportive and friendly working environment
* Opportunities for training and career progression
* Competitive salary based on experience
Pay: £24,500.00-£26,000.00 per year
Benefits:
Work Location: In person
