Join the CBRE Global Workplace Solutions teamas a Contract Support!
Are you skilledin Customer Service and Administration and, looking for a new role?
CBRE GlobalWorkplace Solutions is a leading global facilities management company, andwe're looking for a Contract Support to join our team in [Leeds].
WhatYou'll Do:
CustomerService & Communication: Ensure customer satisfaction by providing prompt, professional service,accurately assessing needs, and facilitating clear communication.
Work Order& Resource Management: Raise and assign work orders to the appropriate resources. Allocate internalengineers to callouts and maintenance visits, ensuring adherence to ServiceLevel Agreements (SLAs).
Contract& Performance Management: Understand the contract scope and seek improvements to boost performance andmeet client needs.
SupplyChain & Team Coordination: Streamlinework order processing by coordinating with relevant teams. Manage supply chainpartners and CBRE engineering teams to ensure prompt service delivery withinSLAs.
Documentation& Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy andcompliance.
Culture& Compliance: FosterCBRE's RISE values within the team and assist with other assigned duties.
What We’reLooking For?
Qualifications: Good basic education(GCSE or equivalent) including English and Maths.
Knowledge: Proficient in Microsoft Office(Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups).Experience with CAFM systems would be advantageous.
Experience& Skills: Customer-focused experience with excellent communication and organisationalskills. Experience in a facilities management environment or a scheduling role,would be beneficial.
Attributes: Detail-oriented, reliable, and ableto work independently and as part of a team.
Why CBREGWS?
Join aleading global company and expand your horizons.
Enjoy ampleopportunities for skill development and professional advancement.
Contribute toa safe, inclusive, and positive work environment.
Don't missthis exciting opportunity! Join one of the UK's leading FM providers and buildyour career. Apply now!
