EMPLOYER
The Eggtooth Project
TEAM
Referral Coordination Team
RESPONSIBLE TO
Lead Referrals Coordinator
WORKING HOURS
Full Time or Part time available
SALARY
£26,000 (FTE)
MAIN PURPOSE OF THE JOB
- To be part of the Eggtooth Clinical Coordination team offering a bespoke person-centred mental health service, where our priority is creating a tailored provision to suit the client's individual needs (majority children/young people and parents).
- To work as part of a referrals team, share best practice and report to Lead Referrals Coordinator
- To assess new referrals, consider risk and safeguarding issues and determine the right level and nature of support for each individual.
- To liaise with practitioners and clients to organise the logistics of the referrals and remain the main point of contact for both.
- Ensure all information is securely recorded and monitored
- Ensuring the safety of children and young people is paramount and central to all decision-making
MAIN TASKS / KEY RESPONSIBILITIES
- Monitor referrals from individuals and organisations
- Assess new referrals for risk, and determine the right level and nature of support for each individual
- Work as part of the Clinical Coordination team to match clients with practitioners best placed to serve their therapeutic needs
- Coordinate the provision e.g. venue, time, practitioner
- Communicate with parents/carers, clients, practitioners, statutory services and schools
- Prepare individual risk assessments for each session arranged
- Remain a port of call for any questions, issues and safeguarding concerns
- Participate actively in shaping the service and continually improve the client and practitioner experience
- Establish and maintain effective relationships with contracted service partners
- Undertake administrative tasks as appropriate including accurate and timely record-keeping.
- Chaperoning (when needed) clients to their sessions.
General
- Carry out all responsibilities and tasks while meeting Data Protection requirements and in line with the organisation's policies for Health and Safety, Equal Opportunities and any other legislative/licensing that may affect the business
- Complete all company training requirements
- Participate in professional development activities and performance management activities
- Collaborate with community partners to ensure our services are culturally aware and identify means to make Eggtooth services more accessible
- Understand and keep up to date on organisational policies and practices
- Undertake all other reasonable duties as the line manager
PERSON SPECIFICATION
The following are essential:
- Have a good understanding of multi-agency working and experience working in social care, education and/or mental health
- Experience or a strong desire to work creatively and consider each client on a case-by-case basis
- Experience working with safeguarding procedures
- Experience working as part of a team
- Ability to work flexibly (from home and at our office in Hastings Town Centre)
The following are desirable:
- Psychotherapy or counselling qualification
- Experience working with children/families
- Experience working for a Not for Profit organisation
SKILLS AND KNOWLEDGE
- Good client-based customer service skills
- Excellent organisational skills and attention to detail
- Excellent verbal and written communication skills
- Excellent listening skills
- Excellent time management skills
- Good IT skills, including working in Microsoft Excel
- Resilience and the ability to prioritise work in a demanding environment whilst adhering to deadlines
- Ability to deal sensitively and confidentially with clients, practitioners and external organisations
- Ability to implement and promote Equal Opportunities
- Level 3 Safeguarding Training is required but can be provided
PERSONAL ATTRIBUTES
- A welcoming, friendly and polite manner
- Motivated, reliable, and self-confident with an ability to work autonomously
- Empathetic and professional when dealing with vulnerable clients and difficult situations
- Enthusiasm and interest in the job
- The desire and ability to work as part of a team.
- You thrive in a flexible, creative work environment
This Job Description is correct at the time of print and gives the main responsibilities and tasks of the role. These may, however, be changed or added to as appropriate.
There may also be the need for staff to undertake additional duties from time to time, appropriate to the level of the post. Should these additional tasks become a frequent part of the role, the job description will be revised through consultation with the post holder.
Additional Information
- All posts are subject to a 6-month probationary period
- This post will be subject to an Enhanced Disclosure and Barring Services (DBS) check
- This post is exempt from the Rehabilitation of Offenders Act (1974) – applicants must be prepared to disclose all criminal convictions and cautions including those that would otherwise be spent under the Act.
Closing date 26/07/26
Pay: £26,000.00 per year
Work Location: Hybrid remote in Hastings TN34
