James Places is a dynamic and vibrant growing company with uniquely different venues across the Ribble Valley and beyond; with The Royal Hotel, The Shireburn Arms, The Emporium, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill, Falcon Manor, Assheton Arms and Wennington Hall are all part of the group.
As Deputy General Manager, Owd Nell's you'll;
- Manage, lead and develop a successful team
- Act as a point of escalation for any employee issues.
- Excellent customer service skills
- Thrive under pressure.
- Willing & open to personal and professional development.
- Shares ideas and provides practical solutions to problems
- Excellent communication and influencing skills, both verbal and written.
Also...
- Must have at least 3 years' managerial experience in a busy bar or restaurant environment
- Have the ability to coach others, build and develop relationships, build a business to be proud of, help to grow your team and smash targets.
- Have at least 2 years Weddings and functions manager experience
- Be a seasoned pro in the hospitality industry with a strong customer orientation and understanding of service delivery
- Have mastered the ins and outs of exceptional guest service
- Share the bigger picture to inspire and empower your team
- Develop and grow your team
- Strong project management and personal organisational skills with the ability to balance a number responsibilities
- Understand the importance of health and safety and food safety with relevant certification whilst ensuring compliance is a priority
James' People Perks
- James’ Places privilege card 10% discount in all venues upon completion of 3 months service.
- Employee referral scheme earn Up to £150 per candidate introduced to James’ Places
- Family & friend’s room discount
- Early pay scheme – access your wage sooner!
- Health & wellbeing programme – in partnership with a private counselling practice.
- My Healthy advantage App access
- 24/7 access to virtual GP & wellbeing service
- Bereavement support
- Medical information
- Online CBT
- 28 days holiday
- 20% Discount on pay day at The Emporium Interiors
- Annual staff party
- Meals on duty for many roles, and Free on shift beverage
- Employee pension scheme
- Progression, training & career opportunities and Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- Recognition rewards
- Compassionate leave
- Voucher incentives
At James' Places
We have passion for what we do.
We demonstrate this through the quality of our people, food, service and buildings
We deliver extraordinary experiences.
We do this by having an eye for detail, delighting the guest, working as a team, making things happen!
We are evolving and embrace change.
Develop and grow as individuals, as a part of a team and as a business. We will do this through creativity, reward & recognition.
We promise to be genuine, unstuffy and welcoming.
Respect your colleagues and the customers, be cheerful, be positive, be friendly, be enthusiastic, be honest & be truthful.
Job Type: Full-time
Pay: Up to £36,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
