Are you a commercially driven ecommerce professional ready to take ownership of a high‑impact role? Do you thrive in a fast‑paced digital environment where trading performance, customer experience and continuous optimisation are at the heart of everything you do? If you’re looking for a role that blends hands‑on trading, strategic influence and technical capability — this could be your next step.
We’re expanding rapidly across the UK, and we’re looking for a Senior Ecommerce Manager to lead trading across all BiGDUG brands and sites. You’ll be responsible for driving online revenue, optimising the customer journey, and delivering a best‑in‑class ecommerce experience — all while working closely with marketing, category and development teams to shape our digital future.
This is a fantastic opportunity to own the trading strategy, lead on‑site optimisation, and play a key role in delivering ambitious growth plans.
What you’ll be doing
Ecommerce Trading & Growth
- Lead day‑to‑day ecommerce trading across all brands and sites, driving revenue, conversion and customer experience.
- Own the trading calendar — promotions, content updates, product ranging and seasonal activity.
- Monitor key KPIs (revenue, conversion, AOV, traffic) and take proactive action to protect performance.
- Ensure pricing, messaging and promotional activity are aligned across all channels.
On‑Site Experience & Merchandising
- Lead visual merchandising across UK sites, optimising category layouts, product sequencing and promotional placements.
- Oversee content publishing, ensuring product pages and landing pages meet brand and UX standards.
- Work with category teams to analyse product performance and optimise category strategy.
CRO, UX & Innovation
- Drive a continuous CRO programme using A/B testing, heatmaps and user insights.
- Identify opportunities to improve the customer journey and unlock incremental revenue.
- Partner with marketing to ensure campaigns convert effectively across digital touchpoints.
Technical & Platform Management
- Work with developers on site enhancements, feature releases and technical fixes.
- Oversee tag management (GTM) and ensure accurate tracking across key events.
- Support SEO through technical optimisation and site performance improvements.
What we’re looking for
- Strong experience in senior ecommerce trading or management.
- Proven track record of delivering online revenue growth.
- Hands‑on experience with ecommerce platforms and on‑site merchandising.
- Confident using GA4 and data to drive commercial decisions.
- Understanding of SEO, CRO and UX best practice.
- Strong project management and stakeholder communication skills.
- Familiarity with GTM, tracking and personalisation tools.
What we can offer you
- Company bonus scheme
- Opportunities to grow, develop and influence the future of our ecommerce function
- Company pension scheme: You pay 4.5%, BiGDUG pay 4.5%
- Perkbox – employee benefit & rewards platform
- 23 days holiday per year, pro-rata.
- 1 additional day of holiday ‘my special day’
- Employee Assistance Programme (EAP) – confidential & compassionate support
- Kingsholm Rugby – tickets to games and selected matches in the BiGDUG box
- Life Assurance
- Staff discount – employee and friends & family
- Private GP by phone or video call
If you’re ready to take ownership, drive performance and play a key role in a fast‑growing digital team, we’d love to hear from you.
Job Types: Full-time, Permanent
Work Location: Remote
