Working Days: Monday to Friday 08.30 - 16.30
Key Responsibilities:
• Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
• Ensure client and internal systems are updated within set timescales throughout the life of the job.
• Respond to all customer chases/escalations within internal SLAs.
• Closing of tasks appropriately.
• Produce relevant information and updates required for inclusion in client/contract reports.
• Mitigate risk against performance penalties for failures by ensuring all applications and invoices are submitted on time. In line with contractual requirements.
Key Hiring Criteria:
• Experience working within facilities management is (desirable?.
• Good understanding and experience with Microsoft Office software packages and general IT knowledge. including intermediate Excel are essential for this position.
• Experience in using CAFM or other management systems.
• Prior experience in a similar role desirable.
• Knowledge of using Concept Evolution and Sharepoint (desirable).
