This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading.
As a Level 2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.
Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.
