About Us
Lvl Up Gaming has been serving Bournemouth's gamers and collectors since 2014 - We sell Board Games, Wargames, Trading & Collectable Card Games, RPG's and a variety of accessories for them all, both in our Charminster shop, and Online.
We also run events and tournaments for the games we sell.
The Role
We are looking to recruit a highly motivated and flexible Retail Assistant with a passion for customer service. You must be able to work independently, be self-motivated, and proactive.
If you already have an interest in Trading Card Games, Wargames, Board Games, or related hobbies, that’s a bonus – but it’s not essential.
This role involves lone working, so applicants must be at least 18 years old. Flexibility is key, as your shift pattern may change from week to week depending on business needs.
There are a LOT of moving parts to a small business like ours, and if you expect to be able to "Get Paid to play Games" you are in for a shock...
Hours & Availability
This is a 8-hour per week contract made up of 1-2 shifts per week, primarily at weekends (with some flexibility around occasional personal life events)
Lvl Up Gaming has staff on site at a minimum from 10:00am to 22:00pm Monday through Friday and 10:00am to 18:00pm on weekends, Plus regularly have staff elsewhere at events and conventions.
You will normally be allocated set days, however shift patterns may vary from week to week depending on business needs. In addition to the shifts advertised above, you may be asked to cover other hours not listed, when required by the business.
Responsibilities
- Greet and serve customers, providing excellent customer service.
- Work independently to run the shop during your shifts.
- Operate the till, handle payments, and process transactions accurately.
- Pick, pack and dispatch postal orders.
- Sorting, Scanning, Booking On and Filing second hand trading cards.
- Maintain a clean, organised, and welcoming store environment.
- Assist with deliveries, restocking, and merchandising displays.
- Publish social media posts.
- Attend offsite events providing a remote sales area for the company
Skills & Requirements
Essential:
- At least 18 years of age (due to lone working).
- Deliveries can include Large (45cmx45cmx45cm) boxes as heavy as 15kg, so you must be able to move these short distances of 2-5 meters, for example to load the trolley we use to move them around the shop.
- Ability to work independently with self-motivation and initiative.
- Reliability and flexibility with shift patterns, including occasional unlisted shifts.
- Strong communication and customer service skills.
- Previous retail or customer service experience.
Highly Desirable:
- Experience in stock handling or merchandising.
- Basic numeracy skills for handling cash and card transactions.
- Ability to use Computers and Spreadsheets to manage stock control and product profiles.
- UK Driving License (for use of hire vehicles for offsite events)
Nice to Have:
- Interest in Trading Card Games, Wargames, Board Games, or related hobbies.
- Previous experience working with a wide variety of products
- Packaging skills for postal orders
Job Types: Part-time, Permanent
Pay: From £12.75 per hour
Benefits:
- On-site parking
- Store discount
Application question(s):
- Do you have previous retail or customer service experience? If yes, please give details (employer, role, key duties).
- Have you worked in a role where you were required to work independently without direct supervision? Please provide examples
- Give an example of a time when you took a proactive approach to solve a problem at work or in another setting.
- How would you go about selling a game to a Customer that you personally don't enjoy, but they have come in specifically asking about?
Work Location: In person
