Office Administrator / Service Coordinator
Company: Newton Electrical & Mechanical Ltd
Location: Burbage, Leicestershire
Job type: Part-time, permanent
Hours: Approximately 30 hours per week
Pay: From £12.71 per hour, dependent on experience
Work location: In person
About Us
Newton Electrical & Mechanical Ltd is a growing electrical and mechanical contractor based in Burbage, Leicestershire.
We work with both domestic and commercial clients, providing electrical, plumbing, heating, ventilation and air conditioning services across a wide range of installation, maintenance and project works.
We are now looking for an organised and proactive Office Administrator / Service Coordinator to join our team and support the day-to-day running of the business.
About the Role
This is a varied, office-based role working from our Burbage office.
The role would suit someone who enjoys being organised, communicating with customers and engineers, and helping to keep a busy office running smoothly.
You will be involved in customer enquiries, job scheduling, engineer coordination, updating our job management system, supporting project paperwork and helping to keep records and compliance documents up to date.
Applicants will need to be within a realistic commutable distance of Burbage, Leicestershire.
Key Responsibilities
Your day-to-day duties will include:
- Answering calls and responding to customer enquiries
- Booking appointments, service visits and project works
- Coordinating schedules for engineers and technicians
- Updating jobs, customer records and notes in ServiceM8
- Preparing quotations, invoices and basic job documentation
- Monitoring job progress and helping to close completed works
- Supporting with project files, certificates, warranties and handover documents
- Assisting with RAMS, health and safety paperwork and compliance records
- Maintaining subcontractor records, including insurance, qualifications and expiry dates
- Providing day-to-day administrative support to the directors and operations team
Full training can be provided on ServiceM8, although previous experience using a job management system would be beneficial.
About You
We are looking for someone who is reliable, organised and confident working in a busy office environment.
This role would suit someone who:
- Is professional, friendly and customer-focused
- Has strong attention to detail
- Is confident using email, phone and office systems
- Can prioritise tasks and manage a varied workload
- Is proactive, adaptable and willing to learn
- Is comfortable working independently and as part of a small team
- Is looking for an opportunity to grow with a growing business
Experience Required
Essential:
- Previous experience in an administration, office support or coordination role
- Good knowledge of Microsoft Office, including Outlook, Word and Excel
- Strong written and verbal communication skills
- Good attention to detail and accuracy
Desirable:
- Experience within the electrical, mechanical, plumbing, heating, HVAC, construction or facilities management sector
- Experience using ServiceM8, Simpro, Joblogic or another job management system
- Experience supporting engineers, tradespeople or field-based teams
- Experience with project paperwork, compliance documentation or subcontractor records
Hours
This is a part-time role of approximately 30 hours per week.
Ideally, the hours will be worked across Monday to Friday, although there can be some flexibility around the working pattern for the right person.
Pay & Benefits
- From £12.71 per hour, dependent on experience
- Holiday entitlement
- Company pension scheme
- Training and support
- Friendly and professional working environment
- Opportunity to grow with the business
How to Apply
Please apply with your CV and a short covering message explaining why you would be a good fit for the role.
NO AGENCIES PLEASE
Pay: From £12.71 per hour
Work Location: In person
