Job description:
We are looking to recruit experienced call handlers, to work nightshift in our Manchester Control Centre. You would be working within a busy, fast paced team. The successful candidates will be receiving and making calls, dealing with customers and our fleet of drivers from within our busy Control Centre.
If you have the drive and experience to work in a busy office job where no Two shifts are the same and are looking to work in a supportive and welcoming environment, we will provide you with the tools, training and encouragement to help grow your skills and career within the Egertons Group and the wider organisation.
Keys Skills
The ability to work at a fast pace and accurately record data
You must have good IT skills
Ability to work unsupervised and on own initiative
Thrives under pressure
Ability to Multi task complex queries with an attention to detail
Excellent communication skills
A good standard of literacy and numeracy
The Role
Shift pattern – 4 on 4 off 12 hour shifts
Answering call’s quickly and professionally
Liaising with customers, handling queries including existing breakdowns and accidents
Be the first point of contact with drivers who have broken down or had an accident
Free onsite parking
All training provided
Stakeholder Pension
Up to 28 days holiday dependent on working pattern
If you think you are the right fit and are looking for your next challenge please apply.
Employment is subject to the provision of proof of eligibility to work in the UK
Please note that Egertons Recovery Group are exempt from the Rehabilitation of Offenders Act 1974 due to contracts held with Local Police Authorities. Applicants are required to consent to Police Force Vetting and/or a DBS check. Failure to gain Police Force vetting or provide an honorable DBS check will result in any offers of employment rejected or termination of employment at any time.
Work remotely
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Free parking
- On-site parking
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
