SHW is an independent multi-disciplined property real estate advisory business. With nine offices across London and the South East, we serve our clients across the UK, providing the right answers to their property needs and making property work for their benefit.
We recruiting for an Assistant Property Manager to assist the Property Manager in providing effective management of all properties within one of the property management portfolios, ensuring effective communication with Freeholders, Leaseholders, and any other relevant parties at all times.
Key Responsibilities:
- Assist in the management of properties within a designated property portfolio
- Assist with the management of ongoing maintenance demands for each property within portfolio, as required by the Property Manager.
- React to and address maintenance reports received from Freeholders, Leaseholders, Management Companies and, where applicable, tenants.
- Assist with the management of a pool of authorised contractors to address all aspects of ongoing building maintenance for each property within property portfolio.
- Assist with the creation of, approval and operation of an annual service charge budget for properties within property portfolio.
- Respond to general enquiries from Freeholders, Leaseholders, Management Companies and, where applicable, Tenants, in a timely and professional manner.
- Assist the Property Manager to organise, and if required to attend General Meetings (AGMs), Directors Meetings and/or Leaseholder Meetings, where applicable, for properties within property portfolio, and take and produce minutes.
- As directed by the Property Manager, make regular visits to each property within property portfolio and carry our regular inspections of contractor works to ensure quality and value for money.
- Provide general administrative support to the Property Manager.
- Deputise for Property Managers as required in their absence.
- Answer general telephone and email enquiries, take messages accurately and arrange call- backs where applicable.
- Comply with all requirements of the Governing body, TPI, and the ISO 9001:2015 Quality Management standard.
- Any other applicable duties as assigned by the Management, with due time and notice.
- Work with Property Managers to assist in preparation draft, annual service charge budgets. Once approved and on database, check allocations, monitor receipts and assist Property Managers in submitting year end accounts to audit. Dealing with queries on charges generally.
- Undertake general office duties including opening and allocating post daily, accepting and putting away deliveries and supporting the regional head to maintain an organised, presentable office space.
Personal Specification, Knowledge, Skills and Experience Required
- Preferably, 1 - 2 years’ experience in residential lettings or residential/commercial property management industries.
- Ability to manage own workload with supervision.
- Attention to detail and accuracy of all typed documentation
- Ability to keep to dates and times.
- Ability to learn new skills through internal and external training.
- Proactive approach to problem solving.
- Approachable nature with a good positive can-do attitude.
- Comfortable presenting in front of small groups and answering questions as part of a small team or panel
- High standard verbal and written communication
- Patient and calm under pressure
- Excellent knowledge of Word, Excel, Outlook and the ability to learn how to use new systems such as Qube.
- Willing and able to travel to properties to support PM in basic duties, inc. minute taking out of hours.
- Willing and able to travel to other SHW offices if necessary.
SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.
We would love to respond to each and every applicant, however, due to the high volume of applications we will only contact you if you meet the requirements for our roles at the time advertised.
We also want to ensure that your application can be considered for all relevant roles across the SHW partnership companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us, will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.
By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: www.shw.co.uk/privacy/ .
Please be advised that CV’s will be held for a minimum of 3 months, therefore, if we consider your skills are more suited to other vacancies, we may contact you during the 3–6-month period to discuss your application further. If you do not wish for your data to be held on our systems for this period of time, please contact: [email protected] and ask for your data to be deleted from our systems.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
Experience:
- Property Management: 1 year (required)
Licence/Certification:
- TPI Qualification (preferred)
Work Location: In person
