Service Advisor
Location: Wokingham, Berkshire
Salary: £30,000–£38,000 per annum (dependent on experience)
Hours: Monday–Friday, Full-Time (No Weekends)
About the Role
We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday–Friday schedule.
Key Responsibilities
- Welcome customers and provide a professional, friendly service.
- Book vehicles in for servicing, MOTs, diagnostics, and repairs.
- Prepare accurate estimates and explain work required in a clear, customer-friendly manner.
- Liaise with workshop technicians to monitor repair progress.
- Keep customers updated throughout the service process.
- Obtain authorisation for additional work where required.
- Produce invoices and arrange smooth vehicle handovers.
- Promote additional products and services where appropriate.
- Maintain accurate records using the dealer management system.
- Ensure high levels of customer satisfaction and compliance with company standards.
Candidate Requirements
- Previous experience as a Service Advisor within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise workloads.
- Ability to work efficiently in a busy aftersales environment.
- Experience using dealer management systems is desirable.
- Full UK driving licence preferred.
Benefits
- Salary of £30,000–£38,000 depending on experience.
- Monday–Friday working pattern with no weekend working.
- Company pension.
- Ongoing manufacturer and professional development training.
- Career progression opportunities.
- Employee discounts.
- Friendly and supportive working environment.
If you are an experienced Service Advisor looking for a Monday–Friday opportunity in Wokingham, we'd love to hear from you.
Pay: £30,000.00-£38,000.00 per year
Work Location: In person
