Customer Care Operative – Responsive Maintenance
About the Role
We are looking for a skilled and customer-focused Customer Care Operative to join our responsive maintenance team in Leeds.
The successful candidate will be responsible for attending properties and completing defects, repairs and remedial works to a high standard. You will work closely with occupants, purchasers, subcontractors and colleagues to ensure issues are resolved efficiently while delivering an excellent customer experience.
Key Responsibilities
- Carry out responsive maintenance and defects liability works.
- Undertake joinery, mastic and sealing works, painting, patch repairs and general making good.
- Attend properties to investigate and resolve reported defects.
- Liaise professionally with occupants and purchasers throughout the repair process.
- Identify defects, assess the appropriate remedial action and complete works to a high standard.
- Ensure all completed works meet quality requirements and customer expectations.
- Make safe emergency situations where necessary to minimise damage or risk.
- Maintain accurate records of completed works and outstanding defects.
- Work effectively with the Customer Care team and other trades.
- Identify opportunities to improve the customer experience and help implement practical solutions.
- Ensure all work is carried out in accordance with company procedures, relevant regulations and industry standards.
- Maintain high standards of health and safety for yourself, colleagues, subcontractors and occupants.
- Ensure work areas are left clean, safe and properly finished.
Skills & Experience
The ideal candidate will have:
- Previous experience in responsive maintenance, defects, construction or property repairs.
- Good general knowledge of construction and building practices.
- Practical experience in joinery, sealing/mastic, painting, patch repairs and making good.
- Awareness of environmental requirements and regulations.
- Excellent communication and customer service skills.
- The ability to work independently and as part of a wider team.
- Good problem-solving skills and attention to detail.
- A professional approach when working in customers' homes.
What We Are Looking For
You will be a practical, reliable and approachable individual who takes pride in the quality of your work. You will understand that customer care is just as important as completing the repair itself.
You should be confident dealing with occupants, able to explain work clearly and willing to go the extra mile to ensure defects are resolved properly and customers are satisfied.
Health & Safety
Health and safety is a key priority. You will be expected to follow all relevant legislation, company policies and safe systems of work, while ensuring that occupants and other operatives are protected throughout the repair process.
Why Join Us?
This is an excellent opportunity for an experienced maintenance or construction operative to develop their career within a customer-focused responsive maintenance environment, working across Leeds and supporting the delivery of high-quality homes and services.
Own vehicle is requried!
Pay: From £25,420.00 per year
Application question(s):
- Do you have access to your own vehicle?
- What is your notice period?
Licence/Certification:
- Driving Licence (preferred)
Work Location: On the road
