About We Fix Feet
We exist to keep people moving, living pain-free, and doing what they love. As a modern, multi-award-winning Podiatry and MSK Rehabilitation clinic in Ilkeston and Beeston, we don't just treat feet, we change lives. Every client who walks through our door deserves expert care, a warm welcome, and a memorable experience that keeps them coming back.
This is a team that shows up with energy and purpose every single day. We invest in the people who join us, lift each other up, and genuinely celebrate the difference we make together. If you're looking for more than just a job, this is it.
'We Treat. We Move. We Improve. Together"
Our Values - yours too?
Care - We treat people, not just symptoms,
Own it - Take pride, act with integrity
Grow - Act with meaning
Team - We lift each other up
Be Memorable - WOW interaction
The Role:
You are the linchpin of the clinic, the first face clients see, the voice on the phone, and the energy that sets the tone of every visit. You'll connect clients to the right clinicians and treatments, manage bookings, support the wider team, and make sure every person who walks in leaves better than they arrived.
This is not a passive reception role. We need someone who owns their day completely, takes pride in every detail, brings genuine enthusiasm to every interaction, and measures their success by the smiles they create and the rebookings they earn. If you thrive when you're busy, love people, and take deep personal satisfaction in doing things properly, read on.
What you'll be doing
- Being the warm, energetic first point of contact for every client, new and returning
- Managing clinic diaries, bookings, and client records in Cliniko
- Converting enquiries and confidently guiding clients towards the right treatments and packages
- Following up with new clients within 24 hours and actively driving our rebooking rate
- Supporting marketing tracking, social media and promotional campaigns
- Maintaining a clean, welcoming, and well-branded reception and waiting area
- Handling stock, payments, montly fire audits, and end-of-day administration
- Actively contributing to team meetings, CPD sessions, and clinic development
What we're looking for
- Genuine energy and passion for delivering outstanding client experiences
- Proven background in a client-facing or customer service role
- Someone who takes full ownership, no task-list mentality here
- A strong communicator, confident on the phone, face-to-face, and in writing
- Organised and methodical, able to multitask at pace without dropping the ball
- A natural team player who lifts those around them
- Adaptable, calm under pressure, and flexible to business needs
- IT confident, comfortable with clinic software, Google platforms, and email
Salary and Package
£24,960 pa
- 20 Days holiday + bank holidays
- Never work your birthday
- Weekly 1:1 mentorship programme
- Uniform provided
- Career development support
- 3% employer pension
- CPD + Clinic library access
- Quarterly Social Events
- Inspiring, supportive leadership
Room to grow
Do you get it, want it and have the capacity to do it? We genuinely invest in our people, personally and professionally. Through our mentorship programme, weekly CPD and a leadership team that believes in you, this role is a launchpad for someone who wants to grow, not just a place to clock in and out. We grow our people. That's a promise.
Closing date: 19th June 2026
Interviews: Wednesday 1st July
Pay: £24,960.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site gym
- On-site parking
Application question(s):
- This role is based in Ilkeston with occasional Saturday mornings required. Are you able to and willing to commit to that?
- In your own words, what does delivering a truly WOW client experience actually look like in practice? Give us a real example from your own experience.
- We Fix Feet is built on five core values: Care, Own It, Grow, Team and Be Memorable. Which one resonates with you and why?
Work Location: In person
