About The Lulworth Estate
Located along the breath-taking Dorset coastline, the Lulworth Estate is a world-renowned tourism destination and home to the iconic landmarks of Durdle Door and Lulworth Cove. We pride ourselves on offering an exceptional visitor experience whist preserving the natural beauty and sustainability of our landscapes and estate.
The Opportunity
We are looking for enthusiastic, approachable and energetic Visitor Experience Assistants to become part of our vibrant team. You will be a key member of the Visitor Experience team, welcoming and engaging with our visitors to ensure they enjoy every aspect of their visit to Lulworth. This position is perfectly suited to those who thrive in outdoor, public-facing settings and are passionate about helping visitors get the most out of their visit, whilst contributing to the stewardship of our outstanding landscapes.
As a Visitor Experience Assistant, you will be essential in supporting the seamless operation of our prominent coastal sites. Responsibilities include engaging with visitors, maintaining site presentation, promoting safety, managing litter, overseeing car parks, tending to amenities, and ensuring the upkeep of coastal access routes.
This is a hands-on outdoor role, requiring work in all weather conditions. Applicants must demonstrate unwavering reliability, strong communication skills, the ability to remain calm under pressure, a genuine appreciation for the natural world, good physical stamina, and, preferably, familiarity with the local area.
In return, we offer a competitive salary and benefits package, a collaborative and lively working atmosphere in a stunning location, as well as opportunities to develop new skills, particularly in conservation, guest services, and visitor engagement.
What you’ll be doing
As a valued member of our team, you will be the welcoming face of Lulworth, ensuring every visitor enjoys a memorable and seamless experience from the moment they arrive. Your role blends warm and engaging visitor interactions with a commitment to the highest presentation standards across our stunning coastal estate.
Duties
Visitor Engagement & Welcome:
- Greet and assist visitors, providing friendly and knowledgeable information about the wider estate, including history, facilities, safety rules, and conservation efforts.
- Assist visitors with general enquiries and offer advice about walks, wildlife, other attractions/services, local amenities and things to do in the area.
- Ensure that visitors have a memorable and positive experience through exceptional customer service and personal interaction.
Car Parking and traffic management:
- Assist with directing vehicles to available parking spaces, ensuring smooth traffic flow and maximising parking efficiency, especially during peak times.
- Provide visitors with clear information regarding parking, access routes, and transport options.
- Assist with parking payment queries.
Litter management and environmental care:
- Patrol visitor areas to ensure cleanliness and manage litter, including emptying bins, picking up litter, and maintaining the natural beauty of the estate.
- Encourage visitors to dispose of waste responsibly and educate them on the estate's sustainability and environmental policies.
- Ensure that recycling and waste disposal stations are regularly checked, cleaned, and stocked.
Site safety and visitor management:
- Ensure the safety and well-being of visitors by monitoring high-risk areas (such as cliffs, beaches, and steep paths) and responding to safety concerns.
- Assist with crowd control and site safety procedures, particularly in busy areas like Durdle Door and Lulworth Cove, ensuring that all safety guidelines are followed.
- Support emergency response in case of accidents or emergencies.
Amenity maintenance:
- Monitor and maintain public amenities such as toilets, benches, signage, and visitor facilities, ensuring they are clean, stocked, and in good condition.
- Perform minor repairs as required (e.g., fixing broken signage or clearing blocked paths).
- Report any larger maintenance issues or safety hazards for timely resolution.
Coastal access and path maintenance:
- Conduct regular inspections and maintenance of coastal access points, including steps, paths, and gates, ensuring they are safe and accessible for visitors.
- Repair or report any damage to signage, fencing, steps, and pathways, including ensuring all signs are visible, informative, and accurate.
- Monitor and maintain the condition of conservation and coastal fencing, ensuring they are secure, intact and well presented.
- Support the upkeep of waymarkers and directional signs to enhance visitor navigation along the coastal paths and estate grounds.
- Assist with minor repairs and maintenance tasks on steps, walkways, and other visitor access routes, ensuring safe passage for all visitors, particularly during peak periods.
Experience and Qualifications:
Desirable; Outdoor First Aid, Sit-in ATV ticket. Training can be given as required.
This is a seasonal role, running until the end of October 2026 offering approximately 4 days/32 hours per week between 7am and 9pm on a rota basis, including weekends and Bank Holidays.
Salary will be £12.72 per hour plus holiday pay at 12.07% of hours worked = a total hourly rate of £14.28.
To apply, please send your CV and Covering Letter to [email protected].
Pay: From £12.72 per hour
Benefits:
- Company events
- Employee discount
- Free parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
