The closing date is 20th Aug 2026
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Job summary
Are you passionate about making a real difference in people's lives? Join our Primary Care Network as a Care Co-ordinator and play a vital role in delivering personalised, proactive and preventative care to patients within our community. Working closely with GPs, healthcare professionals, carers, community services and voluntary organisations, you will help people navigate health and care services, access the support they need, and improve their overall wellbeing.
This is a rewarding and varied role where no two days are the same. You will support patients with long-term conditions, frailty, learning disabilities, cancer diagnoses and other complex needs, helping to coordinate care, reduce health inequalities and ensure patients receive joined-up, high-quality support. You will also maintain key patient registers, contribute to proactive care programmes, support carers, and work alongside multidisciplinary teams to improve outcomes for some of our most vulnerable patients.
We are looking for a compassionate, organised and proactive individual with excellent communication skills and a genuine commitment to person-centred care. In return, you will be part of a supportive team that values collaboration, innovation and continuous improvement, with opportunities to develop your skills while making a meaningful impact on the health and wellbeing of local people.
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Main duties, tasks & skills required
As a PCN Care Co-ordinator, you will support patients to access the right care, at the right time, helping them navigate health, social care and community services. You will act as a key point of contact for patients with complex needs, long-term conditions, frailty, learning disabilities, cancer diagnoses and other vulnerabilities, ensuring their care is coordinated, personalised and focused on improving their wellbeing.
Key responsibilities include:
Developing and reviewing personalised care and support plans with patients, carers and families.
Coordinating appointments, referrals and follow-up actions across health and care services.
Providing information, advice and signposting to community, voluntary and statutory services.
Supporting proactive care programmes, patient identification, risk stratification and maintenance of key patient registers.
Supporting carers, promoting annual health checks and helping vulnerable patients overcome barriers to accessing healthcare.
Working closely with GPs, nurses, pharmacists, social prescribers and partner organisations to deliver joined-up care.
Maintaining accurate patient records, coding activity and contributing to service improvement initiatives.
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
- NVQ Level 3 or equivalent
- Knowledge of specialist functional knowledge of organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
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Desirable
- Is enrolled in, undertaking or qualified from appropriate training as set out in the Personalised Care Institute
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Experience
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Essential
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
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Desirable
- Experience working in a health or social care setting
- Experience of EMIS, Docman 10
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Leanne Myers
[email protected]
01256464151
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Pay scheme
Agenda for Change
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Band
Band 4
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Salary
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£28392.00 to £31157.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time
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Reference number
348-CSS-12138
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Job locations
Shakespeare Road Practice
Popley Way
Basingstoke
Hampshire
RG24 9DT
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Attachments
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Job Description
PCN Care Co-ordinator JD SRMP.pdf – 384KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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