JOB DESCRIPTION
Job Title: Cleaning Supervisor
Responsible to: Operations Manager
Working pattern: Monday to Sunday to Wednesday 07:00 - 15:00. Optional overtime. (10 days on 4 days off shift pattern) working every other weekend.
Overtime available for bank holidays.
Key Role:
To oversee and deliver operational cleaning services including litter picking, painting works, graffiti removal, and pavement cleaning using specialist equipment such as pressure washers. The Cleaning Supervisor will lead by example, maintaining high standards while taking overall accountability for team performance, coordinating daily activities, and supporting the Operations Manager with weekly reporting and operational oversight.
Main Duties
- Supervise and participate in operational activities including litter picking, graffiti removal, specialist cleaning, pavement cleaning, and painting, ensuring correct products, methods, and procedures are used at all times.
- Lead, organise, and support the cleaning team to ensure all tasks are completed efficiently and to the required standards.
- Interpret client requirements and ensure all work instructions are clearly communicated and effectively carried out by the team.
- Take overall responsibility for the quality of work delivered, ensuring it meets the company’s high standards.
- Ensure all works are carried out in accordance with relevant regulations, including Traffic Signs Manual Chapter 8 Operations.
- Maintain full responsibility for Health and Safety compliance for yourself, your team, and members of the public.
- Act as the main point of contact for operational issues, escalating and liaising with the Operations Manager as required.
- Plan and coordinate team schedules, including start times, pick-ups, and daily task allocation.
- Support the Operations Manager in completing accurate and timely weekly reports, including performance updates and any issues encountered.
- Promote and maintain a professional company image at all times when interacting with clients and the public.
Knowledge, Experience and Essential Skills Required
- Strong organisational, planning, and supervisory skills with the ability to manage multiple tasks and priorities.
- Practical experience in cleaning operations, including painting and decorating.
- Proven ability to lead teams and deliver results in line with business objectives.
- Detail-oriented with a strong focus on quality and standards.
- Ability to interpret instructions, monitor performance, and provide feedback.
- Confident in handling employee or customer issues in a fair, consistent, and professional manner.
- Strong interpersonal and communication skills.
- Excellent customer service skills when dealing with both clients and team members.
- Self-motivated, proactive, and able to work independently.
- Effective time management and prioritisation skills, with the ability to adapt to changing demands.
- Experience working to high levels of accuracy and quality.
Personal Characteristics
- Ability to lead by example while also working collaboratively with managers and stakeholders.
- Strong team leadership and motivational skills.
- Honest, reliable, and professional with high levels of integrity.
- Approachable, supportive, and empathetic in managing staff.
- Methodical and well-organised in approach to work.
- Flexible, adaptable, and able to respond quickly to changing situations.
- Confident and assertive when required.
- Strong work ethic with the ability to instil positive behaviours within the team.
- Professional, enthusiastic, and quality-focused mindset.
Additional Information:
The duties and responsibilities outlined above are not exhaustive and serve as a guide to the role. The successful candidate will be expected to undertake any reasonable duties as required by the business. Responsibilities may be reviewed and updated periodically to reflect the evolving needs of the organisation, with the jobholder expected to contribute to this process.
Job Types: Full-time, Contract
Pay: £30,000.00-£32,000.00 per year
Benefits:
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
