Fixed Term Contract – 18 Months 21 Hours Per Week
Tower Hamlets is seeking an ambitious and commercially minded Pavilion Manager to help drive change and the commercial growth of two venues located within Tower Hamlets Mile End Park.
This is an exciting opportunity to lead the operation and promotion of the Ecology Pavilion and Art Pavilion, driving income generation, improving customer experience and implementing more efficient ways of working. We are looking for someone who can combine strong operational management with a commercial mindset to maximise venue utilisation, develop new income opportunities and support the delivery of a sustainable and high-performing service.
What You'll Do
- Lead the day-to-day management of the Council's Pavilion venues and associated hire activities.
- Drive income growth through increased commercial hire, venue promotion and business development initiatives.
- Develop and implement more efficient operational processes, improving customer experience and service performance.
- Use data, benchmarking and market insight to identify opportunities for growth and innovation.
- Manage casual staff, contractors and service providers to deliver high-quality events and venue operations.
- Oversee health and safety compliance, maintenance reporting and venue standards.
- Support marketing and promotional activity across digital and social media platforms.
- Build strong relationships with customers, community groups, event organisers and corporate clients.
- Produce operational and performance reports to support continuous improvement and informed decision-making.
- Champion a culture of accountability, excellent customer service and commercial awareness.
What We're Looking For
You will be a proactive and solutions-focused professional with experience of managing venues, events, visitor facilities or commercial spaces.
You will bring:
- Experience of delivering operational improvements and driving service efficiencies.
- A track record of income generation, business development or increasing venue utilisation.
- Experience managing events, venue operations, contractors or customer-facing services.
- Strong organisational and problem-solving skills with the ability to manage multiple priorities.
- Knowledge of health and safety requirements within public-facing venues.
- Experience using marketing, promotional and social media channels to attract customers.
- Excellent communication and stakeholder management skills.
- A commitment to delivering excellent customer experiences and improving outcomes for residents, visitors and venue users.
- The ability to work flexibly, including occasional evenings and weekends.
Why Join Us?
This is an opportunity to:
- Play a leading role in the development of some of Tower Hamlets' most unique venues.
- Shape new ways of working and improve how customers engage with our venues.
- Contribute to the cultural, community and commercial life of the borough.
- Join an ambitious team focused on innovation, income growth and continuous improvement.
Our Benefits
- Local Government Pension Scheme.
- Generous annual leave entitlement: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas..
- Flexible and agile working to support work–life balance.
- Learning and development support through our Learning Academy.
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
