Spa Manager
About the Role
We are looking for a proactive, professional, and hands-on Spa Manager to join our private luxury spa. This is a varied role that combines day-to-day spa operations with management responsibilities. You will lead by example, ensuring every guest receives an exceptional experience while maintaining the highest standards across both front and back of house.
This is not purely a management position—you will be actively involved in the daily running of the spa, working alongside the team to deliver outstanding service.
Key Responsibilities
Guest Experience & Front of House
- Welcome and host guests in a warm, professional manner.
- Deliver exceptional customer service throughout each guest's visit.
- Manage guest enquiries, bookings, and any customer concerns or complaints efficiently.
- Ensure the reception and guest areas are clean, organised, and presented to a luxury standard.
- Maintain a calm, welcoming, and professional atmosphere at all times.
Spa Operations
- Prepare the spa for daily operation, ensuring all facilities are clean, stocked, and ready for guests.
- Carry out cleaning duties throughout the day and ensure exceptional hygiene standards are maintained.
- Reset treatment rooms and communal areas between guest visits where required.
- Ensure the spa operates smoothly and efficiently during opening hours.
- Maintain compliance with all health, safety, and cleanliness procedures.
Team Management
- Lead, motivate, and support the spa team.
- Manage staff rotas and daily schedules.
- Oversee staff performance, training, and development.
- Delegate duties effectively and ensure all team members meet expected standards.
- Foster a positive, professional, and supportive working environment.
- Assist with recruitment and onboarding when required.
Back of House Management
- Manage stock levels and oversee inventory control.
- Order spa products, cleaning supplies, consumables, and operational equipment.
- Monitor supplier relationships and coordinate deliveries.
- Ensure storage areas remain organised, tidy, and fully stocked.
- Complete administrative tasks accurately and on time.
- Maintain operational records, checklists, and documentation.
- Help develop and improve operational procedures where needed.
Business & Administrative Responsibilities
- Oversee the smooth day-to-day running of the spa.
- Ensure both front and back of house operate efficiently and consistently.
- Monitor opening and closing procedures.
- Manage cash handling and end-of-day reconciliations where applicable.
- Ensure company standards and policies are followed by all staff.
- Identify opportunities to improve guest experience and operational efficiency.
- Liaise with the business owner regarding staffing, maintenance, stock, and operational needs.
- Coordinate with external contractors or maintenance providers when necessary.
- Ensure equipment is maintained and report any faults promptly.
What We're Looking For
The ideal candidate will:
- Have previous management or supervisory experience, ideally within hospitality, wellness, leisure, luxury retail, or spa environments.
- Be confident leading a team while remaining hands-on in daily operations.
- Have excellent customer service and communication skills.
- Be highly organised with strong attention to detail.
- Be capable of multitasking in a fast-paced environment.
- Take pride in maintaining exceptional cleanliness and presentation standards.
- Be proactive, reliable, and able to solve problems independently.
- Have good computer skills and experience with scheduling or booking systems (preferred).
- Be flexible to work weekends, evenings, and holidays where required.
What We Offer
- A friendly and supportive working environment.
- Opportunity to be part of a growing luxury spa.
- A varied and rewarding role with genuine responsibility.
- Staff benefits and discounts (where applicable).
- Opportunities for progression as the business continues to grow.
If you are organised, personable, and passionate about delivering exceptional guest experiences while leading a team by example, we'd love to hear from you.
Pay: From £32,000.00 per year
Work Location: In person
