Are you passionate about developing people and creating outstanding customer experiences? We’re looking for a Customer Experience Trainer to help shape confident, capable and customer-focused teams through high-quality training, coaching and quality assurance. In this varied role, you’ll work across onboarding, ongoing development and performance coaching to ensure our colleagues deliver compliant, empathetic and consistent service that reflects our values and supports great customer outcomes.
Design and deliver engaging onboarding and refresher training across customer operations teams.
Monitor customer interactions and administration processes, providing clear feedback and insight to improve quality and compliance.
Create impactful learning materials, workshops and blended learning solutions for different learning styles.
Use trend analysis and quality reviews to identify risks, highlight opportunities and recommend continuous improvement.
What we’re looking for: You’ll bring strong coaching and facilitation skills, experience in quality monitoring or training within a regulated customer environment, and the ability to turn complex information into practical, engaging learning. A sharp eye for detail, excellent communication skills, and strong knowledge of FCA and HMRC requirements will help you succeed in this role.
If you’re ready to make a real impact by developing people, raising standards and improving customer journeys, we’d love to hear from you.
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.
We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.
HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL
