Job Introduction
EMPLOYMENT ADVISOR
About us
At Get Set UK, we help people overcome barriers, build skills and create brighter futures through employment, skills, health and justice programmes that change lives every day.
We're now part of a global group with more than 16,000 colleagues working across more than 90 countries. It's an exciting new chapter for Get Set UK, combining the values and culture that have made us successful with the opportunities, investment and international reach of a global organisation.
We're also proud to be an employee-owned organisation. Our value of Own It isn't just something we say, it's how we work. We believe in giving our people the opportunity to take ownership, make a genuine difference and play their part in our future success.
If you're ambitious, resilient, professional and motivated by changing lives, there's never been a better time to join Get Set UK.
About the role
As an Employment Advisor, you'll help people overcome barriers, build confidence and develop the skills they need to secure and sustain employment.
Working with participants from a wide range of backgrounds, you'll provide personalised coaching, practical employability support and constructive challenge to help people achieve their goals. No two days are the same. One day you might be helping someone prepare for their first interview in years, the next you'll be supporting someone to overcome barriers that have prevented them from moving forward.
This is a structured, target-driven role where success comes from building positive relationships, maintaining high standards and believing that people can achieve more than they thought possible.
If you're resilient, organised, enjoy working with people and want a career where you can genuinely change lives, we'd love to hear from you.
What you will do
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Manage your own caseload of participants, providing tailored support to help them move towards sustainable employment.
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Deliver one-to-one appointments, coaching sessions and action planning that build confidence, motivation and employability skills.
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Support participants with CV writing, job searching, applications, interview preparation and employer engagement.
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Identify barriers to employment and work collaboratively with participants and partner organisations to overcome them.
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Build positive relationships with employers, training providers and external partners to create opportunities for participants.
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Achieve agreed performance and job outcome targets while maintaining a high-quality participant experience.
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Keep accurate records and follow required processes
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Communicate clearly with participants, colleagues and external partners
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Role model Get Set UK’s values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.
Our values and standards
At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire.
We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners.
Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through.
Minimum essential criteria
To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:
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Successful experience working in a customer-facing, advisory, coaching, employability, education, recruitment, welfare to work or similar environment.
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Evidence of delivering outcomes and working to achieve targets.
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Ability to build positive, professional relationships with people from a wide range of backgrounds.
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A genuine desire to put others first and create lasting change.
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Ability to communicate clearly and professionally, both verbally and in writing
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Good organisation, attention to detail and ability to follow agreed processes
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Evidence of commitment and follow-through in previous roles, education, volunteering or other responsibilities
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Reliability, punctuality and a professional approach to work
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A CV that explains your employment history clearly, including any gaps or short-term roles
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Confidence using digital systems, email and Microsoft Office
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Ability to work in a structured environment where quality, compliance and outcomes are monitored
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Commitment to Get Set UK’s values and to supporting people who may face barriers to work, learning or progression
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Willingness to complete all required recruitment checks, including right to work, references and DBS checks where required
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Right to work in the UK. Please note that we are not able to offer visa sponsorship for this role.
Desirable criteria
It would be helpful if you have:
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Experience supporting people into employment, education or training.
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Knowledge of the employability, skills or welfare-to-work sector.
A day in the role
You start the day by reviewing your diary, checking your appointments and making sure you are prepared for the people you are meeting.
Your first participant arrives. You talk through what has happened since you last met, review the actions you agreed and discuss what is getting in the way of their progress. For one person, that might mean confidence. For another, it could be childcare, skills, health, housing or simply not knowing where to start.
You listen, ask questions and agree clear next steps. Sometimes you will encourage and motivate. Sometimes you will need to have an honest conversation about missed appointments, incomplete actions or what needs to change.
Between appointments, you update records, follow up actions and contact participants who need additional support. You may speak with an employer about a vacancy, help someone prepare for an interview or work with a colleague or partner to find the right support.
The day is busy and plans can change. A participant may need more support than expected. An employer opportunity might need an immediate response. You will learn to balance these priorities while keeping your appointments, records and actions on track.
You finish the day knowing the people you support have clearer plans, practical next steps and someone who believes they can move forward. Not every participant will find work immediately, but your job is to make sure every conversation has purpose and every person is moving closer to their goal.
What you will get from this role
This role gives you the opportunity to develop a career in employability while doing work where you can see the difference you make.
You will build strong skills in coaching, motivation, action planning, customer service and managing a varied caseload.
You will learn how to understand the barriers people face and how to balance empathy and support with clear expectations and personal responsibility.
You will gain experience working with employers, partners and support services, helping you understand the wider journey from unemployment to sustainable work.
You will also develop confidence working with targets, performance measures and structured programmes where good record keeping and follow-through matter.
Most importantly, you will be able to point to real outcomes you have helped people achieve: confidence rebuilt, barriers overcome, interviews secured and people moving into work.
For the right person, this can be the start of a long-term career in employability, coaching, careers, skills, operational delivery or leadership.
Benefits
We want colleagues to feel supported, rewarded and able to do their best work. Benefits include:
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25 days annual leave, plus bank holidays, increasing with length of service
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Employee ownership share scheme
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Pension scheme with 5% employee contribution and 3% employer contribution
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Pension salary sacrifice scheme
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Employee Assistance Programme
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Vitality GP consultations
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Mental health support, including CBT and counselling
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Physiotherapy cover
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Vitality health checks
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40% discount on gym memberships
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Free 12-month Headspace subscription
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IncentFit, with the opportunity to earn up to £30 per month
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Discounts and offers with health, wellbeing and lifestyle retailers
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Phone contract discounts, including 20% off selected EE monthly plans
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Access to additional Vitality health cover and cashback benefits after 12 months’ service
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Group life protection after 2 years’ service
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Additional annual leave after 2, 4 and 5 years’ service
Some benefits are subject to role type, eligibility and length of service. The full benefits package will be confirmed during the recruitment process.
Recruitment process
We aim to make our recruitment process clear, fair and engaging for every candidate.
To apply, you must complete your application on our recruitment platform, including a short initial questionnaire. If you apply through Indeed, you will still need to complete this step before we can review your application.
Once submitted, our recruitment team will assess your CV and application against the essential requirements of the role, looking for evidence of relevant experience, communication skills, commitment and achievement.
If shortlisted, you may be invited to complete a further questionnaire and progress through some or all of the following stages:
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Telephone or Teams conversation with our recruitment team
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Online assessment or testing
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Employment history and reference checks
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Hiring manager interview
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Presentation, task or role-based exercise (where relevant)
Any offer of employment will be subject to satisfactory right to work, reference, DBS (where required), safeguarding and other pre-employment checks.
We encourage candidates to engage fully with each stage of the process. Preparation, responsiveness and attention to detail are important and reflect the standards we expect in our work.
Get Set for a better tomorrow. Apply today.
Additional information
We reserve the right to close applications early, so we encourage early applications.
Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required.
This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.
Get Set UK does not accept unsolicited CVs from agencies.
