Please contact [email protected] for application pack for this role
Job Details
Job Title - Assistant Service Manager
Department - All
Reports To - Care Manager
Location - Campus / Community Based Services
Hours - Rota – 5 / 7 including day shifts / backshift / weekend work
Job Purpose
The Assistant Services Manager (ASM) will support the delivery of high-quality residential childcare and support services for children and young people. The postholder will promote positive educational, health, and wellbeing outcomes through trauma-informed and relationship-based practice, ensuring that children and young people remain at the centre of all planning and decision-making processes.
The ASM will work collaboratively with colleagues, families, education staff, and external agencies to provide safe, nurturing, and supportive environments that reflect organisational values and current legislation, policy, and best practice guidance.
Knowledge, Skills and Experience
The successful candidate will demonstrate:
- Extensive experience within residential childcare settings
- Proven ability to support children and young people to achieve positive education, health, and wellbeing outcomes
- Experience of working collaboratively with families and external agencies
- Knowledge and understanding of:
- GIRFEC
- National Care Standards
- SSSC Codes of Conduct
- The Promise
- UNCRC
- School Improvement Planning
- Organisational strategic priorities and policies
- Experience supporting and mentoring colleagues through:
- Supervision
- Coaching and mentoring
- Quality assurance processes
- Strong communication and interpersonal skills
- Commitment to organisational values of Trust, Support, and Resilience
- Ability to maintain a supportive, nurturing, and safe environment to a consistently high standard
Key Responsibilities
Care Planning and Practice
- Ensure effective care planning processes are implemented and understood by staff teams
- Support outcome-focused planning through the Side-by-Side process
- Promote and embed:
- Therapeutic Crisis Intervention (TCI)
- Trauma-informed practice
- GIRFEC principles
- The National Practice Model
- Ensure children and young people remain central to assessment, planning, and review processes
- Maintain accurate, high-quality records and case files
Supporting Young People
- Work collaboratively with education staff to raise aspirations and improve educational outcomes
- Promote extended learning opportunities and holistic development
- Support staff understanding of children’s plans and agreed strategies
- Develop positive relationships with children, young people, families, and partner agencies
Team Working and Leadership
- Promote collaborative and cohesive working practices across teams
- Provide guidance, mentoring, and supervision to colleagues
- Support staff development and reflective practice
- Contribute to quality assurance and service improvement activities
Safeguarding and Compliance
- Ensure all safeguarding policies and procedures are adhered to
- Promote the health, wellbeing, safety, and security of children, young people, and staff
- Maintain awareness of current legislation, policy, and regulatory requirements
Areas of Responsibility
(Dependent on stage and level of ASM role)
Responsibilities may include:
- Rota planning and service efficiencies
- Identified quality assurance activities
- Absence management in line with organisational procedures
- Health and Safety audits and inspections
- Participation in service reviews
- Staff supervision and development
- Budget accountability
- Duty management responsibilities
- On-call responsibilities
- Recruitment and selection of staff
Qualifications & Experiance
Essential Qualifications
The successful candidate must have:
- Registration with the Scottish Social Services Council (SSSC)
- SVQ Level 4 in a relevant discipline, or be working towards completion within the SSSC registration timeframe
- Knowledge and understanding of practice informed by Adverse Childhood Experiences (ACEs)
Desirable Qualifications and Skills
The following are desirable:
- Degree qualification in a relevant discipline
- Psychology qualification
- Full driving licence
- Counselling skills
- SVQ Assessor Award
Personal Attributes
The successful candidate will:
- Be child-centred and outcome-focused
- Demonstrate resilience, professionalism, and integrity
- Be flexible and adaptable in response to service needs
- Show initiative and sound decision-making skills
- Work effectively both independently and as part of a team
- Maintain positive and professional relationships with all stakeholders
Additional Information
This job description is not exhaustive. The postholder will be expected to undertake additional duties and responsibilities appropriate to the role in order to meet the changing needs of the organisation and service delivery requirements.
Pay: £40,352.84-£46,346.77 per year
Benefits:
- Casual dress
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site gym
Work Location: In person
