Role: Regional Service Manager
Location: Witham, CM8 3TH
Hours: 40 hours per week | between 08:30 and 17:00 Monday to Friday
Salary: Up to £64,000 pa DOE
Are you a collaborative and people-focused leader with a background in the HGV or commercial vehicle aftermarket sector? Do you enjoy working in a dynamic environment and supporting teams to deliver their best? If so, we'd love to hear from you!
We're looking for a Regional Service Centre Manager to manage and develop our Service Centre operations. You'll work closely with our admin, workshop, and field service teams to deliver high quality aftersales support and ensure our customers receive a consistently positive experience.
What you'll do
- Lead the day-to-day operations of our Service Centre teams, ensuring strong customer service, quality, and efficiency.
- Take ownership of Health & Safety, environmental, and quality compliance across your region.
- Support service performance through KPI management, continuous improvement, and cost control.
- Build strong relationships with customers, acting as a senior point of contact and advocate for customer experience.
- Oversee budgets, resource planning, and labour utilisation to support delivery against targets.
- Develop, and support your teams, creating an inclusive and engaged working environment.
- Identify opportunities to improve processes, productivity, and overall service performance.
What you'll bring
- Experience in a similar role within the HGV, truck, commercial vehicle, or automotive aftermarket sector.
- Strong operational leadership experience, including managing cross-functional teams.
- Experience managing budgets, performance metrics, and compliance requirements.
- A good understanding of Health & Safety and quality standards within a service or workshop environment.
- Clear communication skills and the ability to build effective working relationships.
- Willingness to travel across the UK to support teams and customers.
Apply now and play a key role in shaping the future of our regional Aftermarket operations. We look forward to hearing from you.
We welcome applicants from all backgrounds. Even if you don't meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don't delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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