Lead with energy. Support your team. Create great experiences for residents.
Assistant Operations Manager
Location: Durham
Contract Type: Permanent
Salary: Competitive + benefits
As an Assistant Operations Manager, you will play a key role in delivering an outstanding resident experience across your property, supporting the day-to-day running of operations and leading frontline teams to deliver high standards of service.
You will oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well-maintained, and welcoming for all residents. With responsibility for service delivery, team leadership, and supporting commercial performance, you will help ensure the property operates efficiently while creating a positive and engaging environment for students.
Working closely with the Cluster Operations Manager and wider teams, this is a hands-on leadership role where you will be visible, proactive, and central to the success of the property.
Your impact
Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:
- Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard
- Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment
- Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally
- Maintain high standards of property presentation, cleanliness and safety across all communal areas
- Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals
- Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination
- Monitor operational performance and identify opportunities to improve service delivery and efficiency
- Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required
- Act as a key point of contact on shift and participate in the Duty Manager rota
Your background
You don`t need to follow a traditional path - what matters most is your ability to lead people, solve problems and deliver great customer experiences.
To be successful in this role, you will:
- Have experience in a customer service, hospitality, property or operational environment.
- Have experience supervising or supporting teams.
- Be confident managing resident enquiries, complaints and operational issues.
- Have strong organisational and problem-solving skills.
- Be proactive and comfortable managing multiple priorities in a busy environment.
- Have strong communication and leadership skills.
- Experience working in student accommodation, residential property or hospitality environments would be beneficial.
Why it`s great to work with US!
In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.
Alongside a competitive salary, we offer:
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
- A generous pension scheme where contributions range between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave policies
- Medicash (Health Cash Plan)
- Employee Assistance Programme (EAP)
- One free volunteering day each year
- Retail and hospitality discounts
Alongside these benefits, you`ll also have access to learning and development programmes designed to support your growth and career progression.
If you`re expecting ordinary, think again. We`re US, we`re different - and we`re proud of it.
How far could you go? Join US and find out.
