JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Location: London, UK; onsite expectation of 3+ days/week
Job Summary:
As a key member of the global Talent & Development team, the Senior Facilitator, L&D Design & Delivery, will facilitate, deliver, and create incredible employee development experiences for JLL.
Working directly with our L&D Product Leads and L&D Partners, your role will deliver talent and development programming that drives the JLL growth agenda. This role is pivotal in scaling our business programming and is a primary role in optimising operations as well as evolving our talent products while shaping a brighter way.
Primary Stakeholders: Head of L&D Design & Delivery, Product Owners, L&D Partners.
Direct Reports: None.
Job Details:
Deliver and develop programs across all talent development products, Leadership, Sustainability, Professional Skills, Onboarding, Performance Cycle, etc. including all levels (management, HR, employees)
Facilitate expert training (both virtual via webinar training and in-person) with an application of adult learning theories, JLL’s brand/learning standards and contemporary approaches to driving true behavioral changes (for in-person, regional travel may be required 5-15%, depending on business needs and budget availability)
Create, design, and update training content, incorporating best practices in adult learning theory
Apply knowledge of talent & development subject areas (i.e., performance management, careers, leadership, sustainability, etc.) to facilitate meaningful discussions
Maintain outstanding delivery standards in accordance with NPS (Net Promoter Score) metrics, qualitative feedback and team-based evaluations.
Broaden or deepen business knowledge, technical or professional expertise as appropriate
Stay updated with industry trends and best practices in leadership and professional development, innovative approaches, tools and techniques in training and development
Evaluate training effectiveness through assessments and feedback and share necessary improvements with project teams to enhance learning outcomes
Support team members, colleagues and peers with ad hoc facilitation efforts when needed
Requirements:
Strong business acumen and the ability to align L&D initiatives with strategic business objectives
Advanced experience in designing and facilitating soft skills training programs, with a focus on leadership, and professional development (may include instructor-led, virtual instructional-led, e-learning, and blended learning solutions)
Expert knowledge in designing engaging and impactful training, using different technological platforms including PowerPoint, Articulate, etc
Excellent presentation and facilitation skills, with the ability to engage diverse audiences
Excellent cross-cultural competence and ability to adjust styles of communicating to varying situations to ensure an inclusive environment
Strong knowledge of adult learning principles and instructional design methodologies
Excellent organisational skills with a starter-finisher mentality with acute attention to detail
Strong listening and communicating in an effective manner; providing regular updates on progress against strategic agenda, including key accomplishments, challenges and support needed; managing expectations proactively to ensure customer delight
Strong project management skills that can deliver solutions against agreed-upon project timelines that achieve desired outcomes and provide great learner experience
Key Technical Skills: Advanced proficiency in virtual training platforms, remote collaboration tools, learning management systems, and content authoring tools. Expert-level MS Office and SharePoint skills.
Education: Bachelor’s or master’s degree preferred in Education, Training and Development, Human Resources, or related field. Advanced L&D certifications such as Certified Professional in Learning and Performance (CPLP) or equivalent strongly preferred.
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
