Salary £25,000
Full-time Monday-Friday, office based role
Located in Hanley Swan, Worcestershire
23 days holiday (including Christmas office closure) plus bank holidays
NEST pension scheme
Supportive, friendly environment
A driving licence and access to a car is essential due to the rural location
Important information
A full driving licence and access to your own transport are essential due to the rural office location and occasional event travel
The successful applicant will be required to undergo basic security vetting, including references and a criminal record check
As this is a client-facing role, a professional appearance is required, including a dress code that excludes visible tattoos that cannot be covered, facial piercings and unnatural hair colours
Due to the collaborative nature of the work, this role is not suitable for home-based or hybrid working
Are you looking for a role where your organisational skills genuinely make a difference?
We’re looking for a capable, confident administrator to join our growing team, supporting charities, membership organisations and not-for-profits across the UK.
This is a varied, people-focused role for someone who enjoys problem-solving, building relationships and being the calm, reliable presence behind successful boards, events and services. If you like working as part of a close-knit team, learning new things and taking pride in doing things properly (with a bit of humour along the way), you could be exactly who we’re looking for.
Cygnul provides a complete administrative and secretarial service to membership associations, charities and other not-for-profit organisations. We’re known for our can-do attitude, professional standards and warm, human approach.
We work as a team to deliver customer service, board and committee support, business and finance administration, and event organisation. Our clients trust us as advisors and partners, and we’re constantly learning how to help them improve and grow.
We’re a small but growing team and expect that growth to continue.
This is a full-time, office-based role, Monday to Friday. There is no bank holiday working and we close the office between Christmas and New Year.
There may be occasional UK travel to support meetings or events, sometimes including overnight stays, with dates planned well in advance.
Due to the collaborative nature of the work, this role is not suitable for home-based or hybrid working.
This role would suit someone who:
Is organised, confident and enjoys taking ownership of tasks
Likes supporting others and being the first friendly point of contact
Is adaptable, curious and keen to learn
Has strong communication skills and a high level of empathy
Enjoys variety
Our team comes from a wide range of backgrounds and we will consider people who cannot currently demonstrate all the desired skills. A flexible attitude and willingness to learn matter more than ticking every box as on the job training will be provided.
You’ll support a portfolio of clients and may be involved in:
Customer service & membership administration
Responding to emails and telephone calls
Processing membership applications and renewals
Producing newsletters and monitoring responses
Monitoring social media channels
Board and committee support
Organising board and committee meetings
Producing agendas, reports and papers
Attending meetings and taking accurate minutes
Tracking and following up on actions
Supporting board members with projects
Business & finance administration
Basic bookkeeping using accounting software
Monitoring annual renewals (insurance, website hosting, ICO, etc.)
Processing invoices and payments
Producing invoices for memberships and events
Monitoring income and managing credit control
Events
Organising meetings, seminars, conferences, training courses and networking events
Booking venues, catering and speakers
Advertising events and processing bookings
Preparing delegate materials and packs
Attending events to support setup and delivery
Essential skills
Excellent verbal and written communication
Confidence using email, word processing and spreadsheets
Strong organisational skills and self-motivation
Curiosity, enthusiasm and empathy
Desirable experience
Important information
A full driving licence and access to your own transport are essential due to the rural office location and occasional event travel
The successful applicant will be required to undergo basic security vetting, including references and a criminal record check
As this is a client-facing role, a professional appearance is required, including a dress code that excludes visible tattoos that cannot be covered, facial piercings and unnatural hair colours
Interested?
If you’re looking for a stable, interesting role where your work genuinely supports organisations doing good, where you’ll be trusted, supported and valued, we’d love to hear from you.
NB: Shortlisting will take place entirely based on your answers to the questions in the application form. Please use the wordcount requested. Incomplete answers, a poor standard of written English or over-reliance on AI will invalidate your application.
Next Steps
Shortlisted candidates will be contacted by telephone in the first instance and will be asked some short, simple screening questions.
Note
This opportunity is being advertised on several platforms and may close before the advertised date.
