Master Technician / Diagnostic Technician
Location: Volvo Cars Shrewsbury
Role Purpose
As a Volvo Master Technician, you will be responsible for carrying out advanced diagnostic, repair and maintenance work on Volvo vehicles to the highest manufacturer standards.
You will act as a technical expert within the workshop, supporting fellow technicians, ensuring first-time fix performance and delivering exceptional customer satisfaction.
Key Responsibilities
Diagnose complex vehicle faults using Volvo diagnostic systems and technical resources.
Carry out repairs, servicing and maintenance in accordance with Volvo manufacturer standards.
Complete electrical, mechanical and software-related diagnostics and repairs. Support workshop colleagues with technical guidance and fault-finding assistance.
Perform quality control inspections to ensure repairs meet Volvo standards.
Complete vehicle health checks accurately and identify additional work requirements.
Ensure all warranty repairs are completed in line with Volvo warranty procedures.
Maintain accurate job card records and technical reports.
Participate in Volvo technical training programmes and maintain Master Technician accreditation.
Assist with mentoring apprentices and developing junior technicians.
Ensure compliance with health and safety requirements and workshop procedures.
Contribute to workshop efficiency, productivity and customer satisfaction targets.
Knowledge & Experience
Essential
Qualified Vehicle Technician (Level 3 NVQ, City & Guilds or equivalent).
Current Volvo Master Technician accreditation or equivalent manufacturer Master Technician status.
Extensive experience diagnosing and repairing modern vehicles.
Strong understanding of vehicle electrical systems, diagnostics and software updates.
Full UK Driving Licence.
Desirable
MOT Tester qualification.
Electric Vehicle (EV) and Hybrid Vehicle qualifications.
Experience working within a Dealership environment.
Skills & Competencies
Advanced diagnostic and fault-finding ability.
Excellent attention to detail.
Strong problem-solving skills.
Ability to work independently and within a team.
Effective communication and coaching skills.
High level of customer focus.
Commitment to quality and continuous improvement.
What We Offer
Competitive salary and bonus structure.
Volvo manufacturer training and development.
Career progression opportunities.
Company pension scheme.
Employee discounts.
Modern workshop facilities and equipment.
Volvo tools provided
Pay: From £35,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
Work Location: In person
