Priory Hospital Woking is looking to recruit a Private Enquiries Manager to join the team. This is a full time 37.5 role.
Priory Hospital Woking is a mental health and addiction rehab hospital, offering world class inpatient and outpatient treatment.
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
- Deliver first class customer service to all internal and external clients including but not limited to other hospital departments, external VC's as well as private clients and referral partners
- Ensure all enquiries are logged and updated on Salesforce in line with agreed processes and SLA's
- All enquiries and referral calls must be progressed using 'sales-through-service' methods
- To ensure all calls are dealt with in the appropriate, professional manner, in line with Call Quality Guidelines
- To share best practice with colleagues
You can find additional information in the attached job description.
Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.
The ideal candidate will have excellent verbal and written communication skills with strong attention to detail, alongside first-class customer service skills and a professional telephone manner. They will be confident in establishing client needs by asking effective questions and delivering a positive customer experience. You will be positive, organised, and self-motivated, with strong computer skills and the ability to capture information accurately. Candidates should have a minimum of one year’s experience in a customer-facing role and demonstrate a driven, decisive approach with a strong customer-first work ethic. Healthcare experience is desirable but not essential.
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Free on-site parking
- Birthday Holiday - your birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
