We’re a fast‑growing medical equipment provider (60% YoY growth) looking for a driven, organised Sales & Operations Assistant to work 1:1 with the MD. Full training provided, strong progression, and a role where your contribution genuinely matters.
This is an office‑based role for someone who wants responsibility, progression, and the chance to make a real impact in a growing, purpose‑driven company. There is scope for this to progress into a business development manager role for a person who can display the capacity to grasp product and industry knowledge.
About Us
Home Care Hire is a specialist provider of best‑in‑class medical equipment, supporting families and healthcare professionals across Oxfordshire, the South East , Midlands and the North of England. The difference our products make is immediate and meaningful, and we take pride in delivering a service that is warm, efficient and dependable. We use cutting‑edge technology to ensure fast, safe delivery and installation, and we’re building a team that matches that standard.
Core Responsibilities
Customer Communication
- Answer inbound calls with warmth and clarity
- Guide customers through our products and services
- Take orders and payments over the phone
Order Processing & Administration
- Record all actions accurately in Syrinx
- Raise cases for product faults (no troubleshooting required)
- Direct collection requests to email and process them correctly
- Maintain accurate customer records and follow established workflows
- Keep the office running smoothly with proactive, organised administration
Quality & Feedback
- Manage and respond to Trustpilot reviews
- Ensure every customer interaction reflects our values of care, clarity and reliability
- Take pride in delivering consistently high‑quality service
About Syrinx (Full Training Provided)
Syrinx is our central operations platform. It is used to:
- Open files for customer queries
- Manage stock levels across multiple locations
- Take orders and payments
- Issue paperwork for new customers
- Schedule engineer jobs
- Track service timelines
- Keep installation records
- Process customer collection requests
Essential Requirements
- 3+ years office‑based customer service experience with a busy phone line
- Strong IT skills and confidence with business software
- Excellent spoken communication and warm, professional manner
- Reliable, punctual and organised
- Able to work calmly and clearly with customers
- Comfortable working full‑time in the office
Key Information
Location: Modern Office Summertown, Oxford
Hours: Monday–Friday, 9am–5pm (30‑minute break). Optional Saturday work available but not required.
Salary: £30,000–£35,000 (including retention bonus and performance‑based elements)
Holidays: 26 days plus all bank holidays
Contract: Temporary to permanent
Pay: £30,000.00-£35,000.00 per year
Application question(s):
- Do you have 3+ years managing multiple software systems?
- Do you have 3+ years managing a busy phone line?
Work Location: In person
