Job Title: Branch Manager - Marlow
Location: Marlow Travelbag Shop
Salary: Up to £33k DOE + £3k retail allowance +uncapped commission. OTE in year 1 £55k - £60k
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Travelbag began back in 1979 and we wanted to offer more than just package holidays. That’s why over 40 years later we’re still tailor-making long-haul holidays and putting our customers at the heart of everything we do - we aim to make out there, easy. We are part of the dnata family one of the world’s largest air and travel services providers
We are now recruiting for a Branch Manager to deliver sales results whilst championing the Travelbag brand. Taking the brand guidelines and delivering on them both externally and internally. Holding overall responsibility for financial performance of location through sales achievement as well as localised marketing spend and cost control, contributing to the management of the profit and loss account. This role requires a hands-on approach and a “lead from the front” attitude
Hours: Full time 37.5 hours per week
Job Accountabilities
Sales:
Maximise revenue from a strong sales and customer service focus in line with brand guidelines
Consistently manage, deliver, monitor and improve sales team KPI’s
Manage enquiries from an all sources in accordance with company policy including timely responses and follow up
Drive sales performance through the management and review of the Sales Incentive Plans within the team and adapt and implement training plans to take corrective action where necessary
Ensure that all department progress reports and MI reports are delivered timely, highlighting successes and areas of concern with a proposed course of action
Ensure sales teams are adhering to company policy in terms of data recording, along with product and marketing strategies
Service:
Always deliver the agreed levels of service and quality ensuring company targets and goals are achieved
Work in partnership with the post -sales teams - e.g. ticketing - ensuring a high-quality end-to-end service to the customers at all times
Operations:
Direct and manage area of control and responsibility within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
Review the existing internal and external business processes offering innovative solutions for improvements where necessary
Assume overall responsibility for day to day running of location including but not limited to, health and safety, banking, local relationship with suppliers allowing for delegation to team members
Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve Team Development Marketing
Team:
Lead the Team in a dynamic and inspirational manner
Engage with other departments to develop and introduce new methods of working and technology to deliver a high level of customer experience
Co-ordinate with management team to manage and plan available resource for the provision of call flow with a one brand approach
Establish and maintain collaborative relationships with senior staff
Development:
Lead, develop and motivate direct reports and staff by proactively identifying and delegating development opportunities to encourage succession planning
Lead, develop, train, assess, and manage all direct reports to meet operational requirements
Marketing:
Engage with marketing and other sales departments to drive enquiries to the team through increased footfall, local events, improved end to end customer experience and championing of individual staff knowledge and experience
Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
Contribute to and attend brand events
To be considered for this role, we need you to have the following skills, experience and qualifications:
- ; Extensive experience of working at a strategic level in an inbound Sales environment whether call centre or retail
Sound operational management experience with a proven track record of adherence to schedules and achievement of SLAs
Travel industry experience
Strong commercial awareness and financial management
Thorough understanding of resource optimization and delivery
Excellent team player, with the ability to contribute and challenge, providing leadership and coaching opportunities within the scope of the performance management process
Resilient with the ability to overcome challenges to consistently meet and exceed targets Inspirational leader who engages employees to achieve results
Self-motivated and approaches work with a mature and positive attitude
Ability to introduce meaningful and stretching KPIs and maintain focus on achievement thereof
Excellent people management skills
Good working knowledge of Microsoft Office – Word, Excel and PowerPoint
Ability to create dynamic and high-performing teams through selection, motivation and development
Excellent communication skills - both written and verbal
Excellent influencing skills at a senior management level
Excellent understanding of relevant internal systems, software and departmental procedures
Results-focused and committed to high personal standards and a desire to achieve
Behaves responsibly and efficiently in use of resources and services, ensuring compliance with Health and Safety and expenditure within budgetary controls
Critical Competencies:
Collaboration
Engaging others
Providing direction
Team Coach
Developing talent
Judgment and analysis
Business thinking
Travelbag operates 8 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Travel Republic, Netflights and Gold Medal Travel.
We have some fantastic benefits, making us a great place to work:
Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme – so you can pursue your love of travel
Company pension scheme
Life assurance
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Reward & recognition programme
Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Free tea and coffee, break out area with free Wi-Fi
