Operations Manager
Company: Bean Coffee Roasters
Location: Liverpool Head Office, with regular travel across Liverpool, Manchester, Sheffield, Leeds and Edinburgh
Salary: Competitive, plus performance-related bonus
Job Type: Full-time, Permanent
Founded in 2008, Bean Coffee Roasters is an independent coffee business built on great coffee, great people and doing things properly. From our roastery to our stores, we care about quality, hospitality and creating spaces that customers genuinely enjoy spending time in. Over the last few years, we’ve grown to 20 locations across the UK, and as we continue to grow, we want to strengthen our managers, improve consistency across the estate and make sure Bean never becomes generic. We’re looking for an experienced multi-site operator to help shape this next stage of growth. This is a hands-on, people-led operations role with real influence. You’ll spend much of your time in stores, coaching managers, raising standards, improving performance and helping teams create warm, welcoming spaces that feel like Bean. Reporting to the Operations Director, you’ll have direct access to senior leadership and a genuine voice in how the business develops. It’s a great opportunity for someone who wants more influence than a typical Area Manager role, without the layers of bureaucracy that often come with larger operators.
The Role
As Operations Manager, you’ll lead, support and develop our store managers across the estate. Your role will be to help managers become stronger leaders, run better stores and build teams that are engaged, confident and proud of what they do. You’ll balance support with accountability, helping each location improve its standards, customer experience and commercial performance. You’ll work closely with store teams, the Operations Director and the Commercial Manager to make sure there is a strong link between what’s happening on the ground and the decisions being made across the wider business. This is not a desk-based role. You’ll be visible in stores, close to the teams and actively involved in making things better.
What You’ll Be Doing
- Leading, supporting and developing store managers across our locations
- Spending regular time in stores to coach teams, improve standards and understand what is happening on the ground
- Helping managers build stronger teams through better leadership, communication and accountability
- Supporting recruitment, onboarding and succession planning for management roles
- Creating a clear rhythm of store visits, follow-up actions, performance conversations and manager development
- Helping managers understand and improve key performance measures, including sales growth, labour efficiency, wage percentages, customer satisfaction, store standards, stock control, wastage and health and safety compliance
- Working closely with the Commercial Manager to identify opportunities, challenges and trends emerging from stores
- Ensuring promotions, new initiatives and operational changes are delivered consistently and effectively
- Supporting new store openings, refurbishments or operational changes where required
- Helping build a culture of ownership, accountability, pride and continuous improvement
- Providing regular operational updates, insights and recommendations to the Operations Director
What Success Looks Like
In your first 6–12 months, success will look like stronger store managers, clearer operating routines, better consistency across locations, improved use of KPIs, stronger accountability and a visible lift in standards, team engagement and performance.
What We’re Looking For
We’re looking for someone with proven experience managing multiple sites in hospitality, coffee, food-to-go, retail or another customer-focused environment.
You might currently be an Area Manager, Regional Manager, Cluster Manager, Multi-Site Manager, Operations Manager or a strong General Manager ready for a broader role.
You’ll bring:
- Multi-site management experience in a customer-facing business
- A strong track record of developing managers and building high-performing teams
- Good commercial awareness and confidence working with operational KPIs
- The ability to coach, challenge and influence managers in the right way
- A practical, hands-on approach and willingness to get involved when needed
- Excellent communication and relationship-building skills
- Strong organisational skills and attention to detail
- A positive, solutions-focused mindset
- A full UK driving licence and willingness to travel regularly between locations
You’ll Fit In Well If You…
- Love helping people improve and succeed
- Believe great standards come from great leadership, not just checklists
- Can balance warmth, support and accountability
- Like being out in the business rather than sitting behind a desk
- Thrive in growing businesses where no two days are quite the same
- Prefer independent businesses with personality over highly corporate environments
- Want to have a genuine influence on how a business develops
- Care about coffee, hospitality and creating places people want to come back to
What We Offer
- A key role within a growing independent coffee business
- The opportunity to shape the performance and culture of a 20-location store estate
- Direct access to senior leadership and involvement in important business decisions
- Salary of £40,000–£50,000, depending on experience
- Performance-related bonus
- Company pension
- Staff discounts and coffee perks
- Travel expenses covered
- Laptop and phone provided
- A supportive, ambitious and down-to-earth team
- Real opportunities for progression as Bean continues to grow
Why Bean?
Bean is big enough to offer a proper multi-site operations challenge, but still independent enough for your voice to matter. You’ll have the chance to shape how we lead our teams, support our managers, improve our stores and grow without losing the personality that makes Bean different.
How to Apply
Please send your CV and a short cover note telling us about your experience managing multiple locations and developing high-performing teams. We’d love to hear from experienced Area Managers, Regional Managers, Multi-Site Managers or Operations Managers who enjoy being close to the action, developing people and making a real impact.
Pay: £40,000.00-£50,000.00 per year
Work Location: In person
