- Are you curious about how things work and confident in sharing ideas on how to makes things better?
- Do you possess great communication skills and the ability to engage with a wide range of customers?
- Are you always on the look-out for opportunities to make processes more efficient and effective?
If so, we would love to hear from you!
We have a fantastic opportunity for a motivated and solution focussed individual to join the Improvement Team within Xentrall Shared Services.
Xentrall Shared Services is a highly successful partnership between Stockton-on-Tees and Darlington Borough Councils, also providing services to a range of Schools and Academies across the Tees Valley.
We provide a range of professional services including Recruitment, Payroll, Finance and ICT, supporting thousands of employees and customers every day.
Xentrall is committed to collaboration, innovation and continuous improvement. Our teams work closely to develop smarter ways of working, improve customer experience and deliver efficient, reliable services that make a real difference.
Joining Xentrall means becoming part of a supportive and forward-thinking organisation where your ideas are valued, development is encouraged and you can play an active role in shaping and improving services.
We are seeking a motivated and detail-oriented Support Assistant to join our Improvement team.
The role includes:
- Contributing positively and proactively to new and on-going improvement projects.
- Acting as first line response for customer enquiries.
- Updating in house systems, paying great attention to detail.
We would love to hear from you if you:
- Work effectively with others in a busy environment, adapting to changing priorities while maintaining excellent attention to detail.
- Take ownership of your work and proactively look for ways to improve processes.
- Take pride in delivering outstanding customer service that people remember.
- Are confident using systems such as Microsoft Office, Outlook and Excel as well as exploring new platforms.
Please note this is a fixed term role, expected to last 12-months.
As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application. For further information, please refer to the councils secondment policy.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
- A competitive salary of up to £25,989
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
And thats not all - you can also work flexibly where you can work part of your week at home for that added work life balance.
If you would like to arrange an informal discussion about the post, please contact Shawna Batey, Business Partner - Improvement, on
[email protected] or Lee Shiells, Manager - Systems, Improvement and Recruitment, on
[email protected]
We are intending to interview week commencing 10 August 2026 and you will receive notification through North East Jobs if you have been shortlisted.
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from
[email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.
