£16.00 per hour | 40 hours per week
Monday-Friday | Flexible shifts between 07:00-21:00
(8-hour working day plus 1-hour unpaid break)
Are you passionate about delivering outstanding customer service and creating memorable experiences? We are looking for a highly professional, personable, and proactive Workplace Host to join our dynamic Guest Services team.
In this role, you'll be at the heart of a prestigious corporate environment, providing a seamless concierge and workplace experience for visitors, clients, and colleagues. Every interaction is an opportunity to make a lasting impression, and you'll help deliver a five-star service that exceeds expectations and sets new standards in workplace hospitality.
As a key member of the team, you'll be visible, approachable, and trusted as the go-to person for support, information, and solutions, ensuring every guest feels welcomed, valued, and cared for.
- Create exceptional first impressions by providing a warm, professional, and personalised welcome to all visitors and colleagues.
- Anticipate guest needs and deliver thoughtful, concierge-style service that enhances every interaction.
- Consistently embody our hospitality standards and create memorable experiences that go above and beyond expectations.
- Take ownership of reception, lobby, and client-facing areas, ensuring they remain welcoming, organised, and professional at all times.
- Manage visitor arrivals and departures, access control, and queue management with confidence and efficiency.
- Maintain a visible presence and act as a trusted point of contact for workplace and guest enquiries.
- Arrange taxis, private transport, restaurant reservations, hotel bookings, and entertainment experiences.
- Share local knowledge and recommendations to help visitors make the most of their time both on and off site.
- Solve problems proactively and deliver personalised solutions that enhance the guest experience.
- Work closely with colleagues across the Guest Services team to ensure seamless service delivery.
- Demonstrate flexibility by supporting different service areas when required.
- Contribute positively to a culture of teamwork, professionalism, and continuous improvement.
- A passion for customer service and hospitality.
- Excellent communication and interpersonal skills.
- A professional, confident, and approachable manner.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- A proactive mindset and willingness to go the extra mile.
- Immaculate personal presentation and attention to detail.
This is an opportunity to be part of a team that delivers world-class workplace hospitality within a prestigious corporate setting. If you enjoy building relationships, creating exceptional experiences, and taking pride in delivering outstanding service, we'd love to hear from you.
Join us and help create a workplace experience that people remember for all the right reasons.
