We are currently looking for a IT Helpdesk Officer to join our Information Technology team on a full time permanent contract.
The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT. The Helpdesk is an essential part of the Operations team.
Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
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Experience of working well in a team on an IT ServiceDesk or Desktop support team.
- The ability to successfully manage their own IT tickets in their queue with minimal supervision.
- To be responsible on keeping all users up to date with any issues that they are dealing with and to collaborate well with their team and others alike.
- Assist with the maintenance, support, administration and upgrading of existing IT business systems as requested and approved by the IT Helpdesk Manager.
- Help maintain the asset register of SC’s IT assets throughout their life cycle from acquisition to disposal.
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Demonstrable organisational skills with the ability to work calmly under pressure, multitask and prioritise.
- Demonstrable written and verbal communication skills, including the ability to explain technical information clearly.
- Demonstrable analytical and troubleshooting skills showcasing their ability to support real time fixes.
- Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints.
- Proficient IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools.
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
We’re the UK’s largest centre for the arts, and a charity that is proud to bring millions of people together on London’s South Bank. Our mission is to make a difference to the lives of artists, audiences and communities through the variety of our programming and spaces. We look after an 11-acre site, which includes the Royal Festival Hall, the Queen Elizabeth Hall, the Purcell Room, and the Hayward Gallery.
If this role appeals to you, and you want to work with us to make the Southbank Centre the world’s most exciting centre for the arts, we would love to hear from you. We know that experience can look different for everyone, and encourage you to share your relevant skills with us whether they are from within the Arts or gained in other sectors.
