Job Summary
We are seeking an energetic and detail-oriented Customer Liaison Officer to serve as the vital link between our organization and our valued clients. In this role, you will manage customer interactions across multiple channels, ensuring their needs are met with professionalism and enthusiasm.
Responsibilities
- Keep landowners and occupiers informed at all times, during all stages of the works including any possible delays or impact on the work caused
- Provide excellent customer service in line with departmental policies, standards, procedures and guidelines.
- Maintain and update customers records accurately and in accordance with GDPR and ensure systems are kept up to date
- Maintain robust working relationships with Grantors
- Maintain full and open communication during the course of all works
- Refer any issues relating to the work raised by any agent appointed by a landowner / occupier to the Company Wayleave officer
- Assist Project Managers with any duties required
- Carry out general office administration duties including filing, printing, photocopying organising, storing, archiving and organisation of contract / works documentation
Skills
- Proficiency in data entry with high accuracy and attention to detail
- Exceptional phone etiquette combined with active listening abilities
- Strong analysis skills to interpret customer data and feedback effectively
- Ability to multitask efficiently across various communication channels
- Knowledge of upselling techniques to promote relevant products or services
Join us as a Customer Liaison Officer and become a key player in delivering outstanding service that drives customer loyalty. Your enthusiasm and dedication will help create memorable experiences for every customer interaction!
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
