What we offer
Alongside a competitive salary, we offer a great range of benefits including:
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Hybrid/flexible working
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Pension contribution doubled up to a maximum of 11.3%
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29 days annual leave plus bank holidays
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Enhanced family leave
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Simply Health healthcare plan
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Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for
Download full job description here
As the Customer & Repairs Advisor working with our Coop Homes team, you’ll respond brilliantly to customers as the contact for our repairs service, keeping them updated at every stage and working collaboratively with colleagues, contractors, and suppliers.
Doing your job brilliantly means using your knowledge, organisational skills and enthusiasm to make sure repairs are resolved effectively, supporting customers to raise repairs online and helping us deliver amazing service first time, every time.
You’ll have experience of delivering exceptional customer service - preferably within social housing - and getting through a high volume of work, remaining calm under pressure. A team player, you’ll be digitally savvy and self-motivated, with exceptional attention to detail, so you can learn our systems quickly and use them to deliver amazing results.
When we're hiring, we look for people who connect with our values:
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We Care
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We Deliver
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We Learn
Feel a connection? If this sounds like you, click on 'apply now'
For more information about Coop Homes, visit us at www.coophomes.coop
Don’t just find a job, feel it!
Who we are
Hello. We’re Co-op Homes part of the RHP Group. We’re in business to provide management services to around 30 small housing co-operatives, plus we own and manage 315 of our own properties. We’re values driven with a clear strategy, and in everything we do, we’re applying our co-op ethos.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We’re based at our main office in Teddington, West London. We offer a flexible approach to work, offering choice and flexibility to enable and empower you to be the best version of yourself, get the best out of your life and do the best for our customers.
If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.
Connecting through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
At Co-op homes, how we think, how we behave and how we work is driven by our ethos, it’s what we refer to as the co-op ethos. It’s supported by our values: we care, we deliver, we learn.
At the heart of this is the desire to listen and then act. We believe that this leads to better outcomes for everyone.
In practice this means that we operate on the principle that no one person has all the answers. That it is necessary to create the conditions that allow for open dialog in an environment that is respectful and acknowledges expertise and experience where it’s relevant. As a result, we encourage participation from all areas, including residents, partners, contractors and colleagues.
The outcome should be that people who work for us, with us or receive services from us, have a sense of agency and feel that their voice matters. They also understand that in coming together, we aim to deliver outcomes that benefit the wider community.
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We care – by building empathy, being open, ethical, inclusive and supportive, we show compassion and help each other, our residents and communities flourish
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We deliver – by taking responsibility and ownership, we commit to our promises, ensuring high performance, quality and safety for everyone
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We learn – by listening, having humility, being open to ideas, collaborating and taking on board evidence we’re able to improve on everything we do
