Overview
Join our dynamic team as an IT Technician (Apprenticeship) and kickstart your career in information technology! This paid apprenticeship offers a fantastic opportunity to gain hands-on experience in supporting and maintaining computer systems, networks, and hardware within a fast-paced environment. You will work closely with experienced IT professionals, developing essential skills that will serve as a foundation for your future in the tech industry. If you’re passionate about technology, eager to learn, and ready to contribute to a collaborative team, this role is perfect for you!
To learn and develop the skills to be able to:
● Respond to requests for ICT support in accordance with Help Desk procedures and priorities.
● Support maintains all IT Hardware and services.
● Ability to work within SLA’s set for tickets assigned by the Helpdesk.
● Assist in the installation or repair of Windows computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
● Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (desktop computers, IWB's, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware, digital signage)
● Assist in the monitoring of the performance of hardware and software with a view to pursuing particular or recurring problems.
● Assist in the monitoring of the use of software and ensuring that all software is licensed and supported sufficiently.
● Assist in the evaluation of the performance of various items of equipment, determine their suitability for specific applications and prepare reports as required.
● Assist in the asset tagging of hardware and updating of the asset register.
● Assist in general duties such as moving equipment and clearing work spaces.
● Visit customers and clients and support them with on premises IT issues.
● Speak to customers and By telephone to support them to resolve technical issues.
● Maintain excellent written logs of works conducted.
● Support the 2 Deliver high quality IT services showcasing excellent customer journey.
Apprentices will have, or be willing to develop:
Specialist Knowledge:
● Knowledge of current IT best practice, products and statutory requirements.
● Knowledge of servicing Windows desktop systems, software and services.
● Knowledge of supporting services to users such as VOIP, networked printing and photocopying services and user services such as web access, Google Suite and retrieval, Gmail Services and Google Drive various software packages.
Strategic Awareness and Planning:
● An awareness of the impact of the availability and quality of IT services and support on the achievement of the Felber Creative goals and objectives.
Teamwork / communication:
● An ability to communicate efficiently and confidently to both Clients and Staff.
Problem Solving
● An ability to analyse issues, make informed judgments’, take appropriate actions and accept responsibility for results.
Customer focus:
● An ability to explain technical issues in an accessible way to non-technical clients/people
● An ability to communicate effectively with Clients, Customers and team members at all levels of seniority.
Personal Motivation:
● A positive and helpful attitude towards work and colleagues.
● Willingness to perform above and beyond normal expectation when necessary.
Flexibility:
● An ability to adapt successfully to changing circumstances, identify fresh approaches and question traditional approaches and assumptions.
● Be prepared to work unusual hours on occasions in cases of operational necessity.
For more information about this opportunity please contact:
Derren Felber
Felber Creative Agency
[email protected]
01752 922625
Pay: £16,000.00-£18,000.00 per year
Work Location: In person
