Start your IT Support career with Leap IT!
You will be responsible for:
Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to second line when necessary
Attend weekly helpdesk meeting
Desirable skills:
Windows Server inc. Hyper V, AD, DHCP, DNS
Strong PC experience Windows/OSX
Router/Switch/Firewall Configuration
Good hardware knowledge
Excellent IP and TCP/IP Knowledge preferably to Network+/CompTIA
Excellent and patient telephone manner
Excellent troubleshooting technique
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 8:30am - 5:30pm
Benefits:
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
