Operations Manager
Community Diagnostic Services
Contract Type: Permanent
Salary: up to £50,000 (depending on experience)
Location: Remote working
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Purpose of the Job Role
We are seeking to recruit an experienced and motivated Operations Manager to support the delivery of our growing Community Diagnostic Services across the UK.
This role will have operational responsibility for a portfolio of Ultrasound contracts across Oxfordshire, Buckinghamshire, Cambridgeshire, Nottinghamshire, Bolton and Coventry, ensuring safe, effective and high-quality service delivery across multiple locations.
Working closely with our Clinical Leads and reporting directly to the Head of Operations, you will provide strategic and operational leadership across your service portfolio, supporting teams to achieve key performance indicators, maintain high standards of patient care and deliver against NHS contractual requirements.
You will be joining an established operational structure, supported by two Senior Operations Support colleagues, providing additional assistance with service delivery, performance monitoring and operational improvements.
This is a fantastic opportunity for an experienced healthcare operations professional who is passionate about improving patient access to diagnostics within community settings. You will play a key role in supporting NHS partners by delivering additional diagnostic capacity, reducing pressure on acute services and improving access to timely investigations for patients.
The role is fully remote, with travel required occasionally to support site visits, team engagement, service reviews and stakeholder engagement.
What you’ll be doing
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Lead the operational delivery of Community Diagnostic Services across multiple NHS contracts.
- Work collaboratively with Clinical Leads, operational teams and NHS stakeholders to ensure safe and effective service delivery.
- Monitor performance against contractual KPIs, quality standards and financial targets.
- Support continuous improvement and service development initiatives.
- Provide leadership, guidance and support to clinical and non-clinical teams working across multiple locations.
- Build and maintain strong relationships with NHS partners and internal stakeholders.
- Support mobilisation of new services and implementation of operational improvements.
- Ensure services remain compliant with relevant quality, governance and regulatory requirements.
What we’re Looking For
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Minimum of 1-2 years operational management experience, preferably within healthcare, diagnostics or NHS services.
- Proven experience managing services across multiple locations.
- Experience delivering Community Diagnostic Services, ideally including Ultrasound, MRI, CT
- A natural leader with the ability to manage, motivate and support clinical and non-clinical teams across multiple sites.
- Experience managing budgets, monitoring performance and delivering against key operational and contractual targets.
- Strong track record of achieving KPIs, quality standards and service improvements.
- Excellent verbal and written communication skills, with the ability to build and maintain effective relationships with senior stakeholders.
- Flexible, proactive and resilient approach with strong problem-solving abilities.
- Experience supporting service change, mobilisation or implementing new models of care.
Why work for Cora Health?
At Cora we’re passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:
Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. You’ll also get another day off for your Birthday. If you’d like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.
Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.
Flexibility: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.
