Experienced Housing Officer
Salary: £25,420 – £42,250 per year, dependent on experience
Job Type: Full-time, Permanent
Job Summary
We are an established property business looking to recruit an experienced Housing Officer to join our team.
This is a hands-on role involving the day-to-day management of residential properties and tenancies, dealing directly with tenants and ensuring tenancy, property and maintenance matters are handled professionally and efficiently.
This is not a trainee or entry-level position.
Applicants must have previous professional experience working as a Housing Officer, Tenancy Officer, Housing Management Officer or in a closely related housing management role.
We are looking for someone who already understands housing management, is confident dealing with tenants and can manage their workload with minimal supervision.
Key Responsibilities
- Managing a portfolio of residential properties and tenancies
- Acting as a key point of contact for tenants
- Conducting regular property and tenancy inspections
- Managing tenancy-related matters from commencement through to termination
- Dealing with rent arrears and following appropriate procedures
- Investigating and managing tenancy breaches
- Handling anti-social behaviour issues where required
- Responding to tenant enquiries, complaints and disputes
- Identifying repairs and maintenance requirements
- Liaising with contractors and following up outstanding works
- Maintaining accurate property, tenant and tenancy records
- Preparing reports and providing updates to management
- Liaising with landlords, local authorities, contractors and other relevant organisations where necessary
- Ensuring properties and tenancies are managed in accordance with relevant housing legislation, company procedures and regulatory requirements
Essential Experience
A minimum of 2 years' relevant housing management experience is required.
Applicants should have previously worked in a role such as:
- Housing Officer
- Tenancy Officer
- Neighbourhood Housing Officer
- Housing Management Officer
- Housing/Property Officer
- Tenancy Management Officer
- Similar residential housing management position
Candidates should have practical experience dealing with several of the following:
- Tenancy management
- Property inspections
- Rent arrears
- Anti-social behaviour
- Tenancy breaches
- Tenant complaints and disputes
- Repairs and maintenance
- Housing/property compliance
- Managing an individual property portfolio or caseload
Skills & Attributes
The successful candidate should:
- Have strong knowledge of housing and tenancy management
- Be confident dealing directly with tenants
- Be comfortable handling challenging or sensitive situations
- Have excellent written and verbal communication skills
- Be organised and able to prioritise their own workload
- Have good problem-solving and decision-making skills
- Be confident working independently
- Have good computer and administrative skills
- Maintain accurate records and case notes
- Have a professional and approachable manner
Salary
£25,420 – £42,250 per annum, dependent upon experience.
The exact salary offered will reflect the successful candidate's previous Housing Officer experience, knowledge and suitability for the role and will be discussed with shortlisted applicants.
Important – Please Read Before Applying
Previous professional Housing Officer/Housing Management experience is essential for this vacancy.
This position is not suitable for applicants seeking their first role within housing or property management.
Applications that do not demonstrate relevant professional housing management experience on the applicant's CV will not be progressed.
How to Apply
Please submit an up-to-date CV clearly detailing your previous Housing Officer or housing management experience.
Applications are through Indeed/CV only. Please do not telephone regarding this vacancy.
Suitable applicants will be contacted directly to discuss the position and arrange the next stage of the recruitment process.
Pay: £25,420.00-£42,246.88 per year
Work Location: In person
