Job Title: Apprentice Optical Recall Assistant
Location: 2nd Floor Peel House, 2 Chorley Old Road, Bolton, United Kingdom, BL1 3AA
Job Type: Full-time Apprenticeship
Salary: National Apprenticeship Wage
About Us
We are a busy and friendly independent opticians committed to providing excellent eye care and outstanding customer service. We are looking for a motivated and enthusiastic Apprentice Optical Recaller to join our team and develop valuable customer service and administration skills within the optical industry.
About the Role
As an Apprentice Optical Recall Assistant, you will play an important role in helping patients stay up to date with their eye care. You will contact patients who are due or overdue for their eye examinations, assist with booking appointments, and help maintain accurate patient records. Full training will be provided, making this an excellent opportunity for someone looking to start a career in healthcare administration or optical practice.
Key Responsibilities
- Contact patients by telephone, SMS, and email regarding due or overdue eye examinations.
- Recall patients for pending tests and follow-up appointments.
- Book, rebook, and confirm appointments efficiently.
- Contact patients regarding missed appointments and arrange new bookings.
- Update patient records accurately using the practice management system.
- Answer incoming telephone calls professionally and assist with general enquiries.
- Promote additional services offered by the practice where appropriate.
- Ensure patient information is handled confidentially and in line with GDPR requirements.
- Support the reception and administration team with general office duties.
- Help maintain high levels of customer satisfaction through excellent communication.
What We're Looking For
- Friendly, confident, and professional telephone manner.
- Excellent communication and interpersonal skills.
- Good organisational skills and attention to detail.
- Basic computer skills and willingness to learn new systems.
- Reliable, punctual, and eager to learn.
- Positive attitude with a strong customer service focus.
- GCSEs (or equivalent) in English and Maths are desirable
What We Offer
- Full apprenticeship training and ongoing support.
- Career progression within the optical industry.
- Friendly and supportive working environment
How to Apply
If you enjoy speaking with people, have great communication skills, and are looking to begin a rewarding career in healthcare administration, we'd love to hear from you. Apply today with your CV.
Pay: From £8.00 per hour
Application question(s):
- Do you have experience in customer service or administration?
Location:
- Bolton BL1 3AA (preferred)
Work Location: In person
