Job Summary:
We are seeking an enthusiastic and dedicated Medical Secretary to join our team at Thorpe Park Office. The role will involve typing and management of all clinical letters as well as discharge summaries or other relevant correspondence and documents as required. The post holder will have extensive knowledge of medical terminology and have excellent typing ability.
Main Duties and Responsibilities:
· To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.
· Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.
· Adding patients to waiting lists or discharging as appropriate.
· E-mailing referrals to appropriate departments.
· Sending letters out to GPs and patients.
· Chasing letters which have not been received back from clinicians.
· To have extensive knowledge of necessary medical terminology.
· To prioritise workload and ensure that all timelines are met in accordance with SLA’s (service level agreements) and (SOPs) standard operating procedures of the business unit.
· To assist in the development and implementation of SOPs (standard operating procedures) in collaboration with the Medical Secretary Lead and NHS patient services & Operational Manager. Liaise with external referral departments (if appropriate) concerning patient referrals.
· To action fast track referrals (if appropriate) to ensure timely appointments are made.
KNOWLEDGE, SKILLS, AND EXPERIENCE
· Experience of clinical administration
· IT literate
· Able to multitask
· Has a patient focus
· Caring and empathetic approach
· Team worker
· Considerate
· Understanding of the NHS and health is desirable
· Quick learner
About us:
LivingCare Group is a set of companies that operate across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a growing portfolio of private provision. We work across GP practices and within our own centres in Yorkshire.
Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.
Why Choose us?
Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.
We fully believe in investing in our staff to help them reach their career goals and full potential. We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.
Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.
We are also proud to be a Disability Confident Committed Employer (Level 1).
Find out more about Disability Confident at: www.gov.uk/disability-confident #DisabilityConfident
What we offer our employees:
Free onsite parking.
Quality working environment
Flexible working
Work life balance is a priority here at LivingCare, with services running at sociable times. 08:00-18:00 Monday to Saturday.
Blue Light Card NHS discount at a range of shops and restaurants
Access to the Employee Assistance Programme
Annual pay review
Culture matrix programme: we organise special events every month to support our teams
Celebrating success: this programme gives rewards to our team member who have gone above and beyond
Supermarket vouchers: we give these out every month as part of our supermarket sweep competition
LivingCare Behaviours and Values:
Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.
Managing yourself and others:
Take care of your own wellbeing and that of your staff
Manage yourself and your emotions
Share your knowledge and experience
Use appropriate language when communicating to others to ensure they understand
Be decisive
Be positive – focus on what you can do and why something will/could work
Actively seek feedback and act on it (where appropriate)
Know when to step in and do it yourself and when to leave others to have a go
Be self aware: know your strengths and development needs and look for ways to develop
Be visible
As a company who supports equality and diversity, LivingCare encourage applications from all candidates regardless of their age, gender including reassigned gender, relationship status, maternity, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Pay: £13.38 per hour
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
Work Location: In person
