About Be Modern
As a business, Be Modern is proud to have recently transitioned to an Employee Ownership Trust (EOT), placing the long-term success of the company in the hands of its employees. This reflects our commitment to creating a supportive, sustainable and rewarding workplace where employees play an important role in shaping the future of the business.
Our excellence in innovation, customer service and product quality has been consistently recognised by our customers, and we are trusted by leading retailers, housing providers and organisations throughout the UK.
The Opportunity
We have an excellent opportunity to join a dynamic, professional and friendly team dedicated to delivering an outstanding customer experience throughout every stage of the customer journey.
The role of the Customer Service / Sales Administrator is diverse, fast-paced and demanding. This position plays a key role in supporting customers, retailers and the wider sales team by ensuring orders are processed accurately and customer enquiries are handled efficiently and professionally.
This is a fully office-based position at our Jarrow facility, with no remote or hybrid working available. The successful candidate will be expected to work on-site as part of a collaborative customer service team. Working hours are Monday to Friday, 9:00am to 5:00pm, with a daily 30-minute lunch break. During your employment, full in-house training and ongoing on-the-job support will be provided to ensure you develop the knowledge and skills required to succeed within the role.
Key Responsibilities
- Respond to customer enquiries via telephone and email.
- Process customer orders accurately using the company's bespoke ordering system.
- Provide product information and support relating to Be Modern's heating product range.
- Liaise with customers, retailers and internal departments.
- Investigate and resolve customer queries and complaints in a timely and professional manner.
- Maintain accurate customer and order records.
- Support the sales team with administration and customer follow-up activities.
- Monitor order progress and communicate updates to customers where required.
- Ensure a high standard of customer service is maintained at all times.
- Contribute positively to the achievement of team and departmental objectives.
Required Skills & Experience
- Excellent verbal and written communication skills.
- Strong customer service skills with a professional and friendly telephone manner.
- Previous experience in a customer service, sales administration, order processing or office administration role.
- Good IT skills, including Microsoft Outlook, Word and Excel.
- Ability to learn new systems and processes quickly.
- Excellent attention to detail and accuracy.
- Strong organisational and time-management skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- Strong problem-solving and decision-making abilities.
- Ability to work both independently and as part of a team.
- Positive, proactive and flexible approach to work.
- GCSEs (or equivalent) in English and Maths are desirable.
Training & Development
Previous experience within the heating industry is desirable but not essential. Full in-house training and ongoing on-the-job support will be provided, including:
- Product knowledge across Be Modern's heating brands.
- Training on company systems and order processing procedures.
- Customer service and complaint-handling processes.
Personal Attributes
The successful candidate will demonstrate:
- A customer-first mindset.
- A high level of professionalism and integrity.
- Reliability and commitment to delivering quality work.
- Confidence when dealing with customers and colleagues.
- A positive attitude and a strong work ethic.
Additional Information
- Occasional visits to production, warehouse or dispatch areas may be required to support customer queries and order administration. Any necessary training and PPE will be provided.
- This role is subject to a six-month probationary period.
- Applicants must have the right to work in the UK.
Benefits
- NEST Pension Scheme with employer contributions of 3% and employee contributions of 5%.
- 23 days annual leave plus 8 bank holidays.
- Additional birthday holiday each year (qualify after 6 months service)
- Sick Pay (qualify after 6 months service)
- EOT Bonus (qualify after 6 months service)
- Employee Assistance Programme (EAP) for wellbeing support
- Staff discount across Be Modern products.
- Long-Service Awards
- Convenient location, just a 5-minute walk from Bede Metro Station.
How to Apply
If you are interested in applying for this position, please send your full and up-to-date CV to [email protected].
Pay: Up to £13.21 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
Work Location: In person
