Senior Customer Support Specialist
Hybrid - 3 days a week working in our Chester office
Full Time (Monday - Friday 8:45am - 5:15pm)
Be a part of something big!
NextGear Capital UK and Ireland, part of the Cox Automotive Group, is the UK’s leading provider of Stocking Plans for independent and franchise dealers.
The Customer Support Function is responsible for supporting the wider business with several functions namely document production, making accounts live and general maintenance of the dealer’s stock plan.
Why Join Us & What’s In It For You?
As a NextGear Capital team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
- A diverse, supportive team where your voice matters
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Full training and development opportunities
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Hybrid work option
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A dynamic and growing company culture
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Your birthday off every year - paid
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One annual Well-Being Day for you to relax and recharge
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One paid Charity Day to give back and support a cause that matters to you
About The Role
We're looking for a proactive and customer-focused Senior Customer Support Specialist to join our growing team. This is an exciting opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and is ready to take the next step by supporting colleagues and helping drive continuous improvement.
What You’ll Be Doing
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Deliver exceptional customer service via telephone and email.
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Review documentation and activate dealer accounts accurately.
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Process vehicle funding, settlements, refunds and account maintenance.
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Liaise with dealers, suppliers and internal teams to resolve queries.
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Produce daily, weekly and monthly reports.
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Support the Customer Service Manager by coordinating workloads and deputising when required.
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Assist with onboarding and coaching new team members.
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Identify opportunities to improve processes and enhance the customer experience.
What We’re Looking For
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Previous experience in customer service and administration.
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Strong communication and problem-solving skills.
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Excellent attention to detail and organisational ability.
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Confident using Microsoft Office, particularly Excel.
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Ability to prioritise tasks in a busy environment.
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Experience supporting or mentoring colleagues is desirable.
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A continuous improvement mindset.
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Automotive industry knowledge is beneficial but not essential.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
If you're ready to take the next step in your career and grow with a dynamic and supportive team, we'd love to hear from you. Apply now and help shape the future of dealer stock funding with Next Gear Capital.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
