Front of House & Hospitality Team Member – Padel Rebel
About Padel Rebel
Padel Rebel is a new premium indoor padel and wellness club opening in Bolton. More than just a sports venue, we're creating a destination where people come to play, work, socialise and unwind. Alongside our world-class padel courts, members and guests will enjoy a premium café, wellness facilities, recovery areas and a welcoming community atmosphere.
We're looking for a friendly, enthusiastic and professional Front of House & Hospitality Team Member to become one of the first faces of Padel Rebel. You'll play a key role in delivering an exceptional member experience while supporting the day-to-day operation of the club across reception, hospitality, the café and our Pro Shop.
The Role
As a full-time/part-time, on-site Front of House & Hospitality Team Member, you'll be responsible for creating a welcoming environment for every member and guest from the moment they arrive.
This is a varied role where no two days are the same. You'll manage bookings and memberships, assist in the café, sell merchandise and padel equipment in the Pro Shop, help coordinate hospitality for events and ensure the club is always presented to the highest standard.
If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding customer service, we'd love to hear from you.
Key Responsibilities
- Welcome members and guests with a warm, friendly and professional attitude.
- Manage court bookings, memberships and customer enquiries using the club's booking system.
- Check members in and provide information about the club, facilities and services.
- Answer telephone, email and face-to-face enquiries promptly and professionally.
- Process payments and operate the point-of-sale system accurately.
- Assist in the café by preparing and serving drinks and food during busy periods.
- Promote and sell merchandise, padel equipment and accessories within the Pro Shop.
- Maintain attractive retail displays and assist customers with product recommendations.
- Restock merchandise, café supplies and operational equipment to ensure stock availability.
- Monitor stock levels and report replenishment requirements.
- Support hospitality for coaching sessions, tournaments, corporate events and private bookings.
- Maintain a clean, organised and welcoming reception, café, Pro Shop and communal areas.
- Assist with opening and closing procedures and complete daily operational checks.
- Work closely with colleagues to ensure the club operates efficiently and every guest enjoys a premium experience.
- Follow all company policies, operational procedures and health & safety requirements.
What We're Looking For
We're looking for someone who is:
- Friendly, approachable and passionate about delivering exceptional customer service.
- Professional with excellent communication and interpersonal skills.
- Confident working with customers in a premium hospitality or leisure environment.
- Comfortable working across reception, hospitality, retail and the café.
- Sales-minded, with confidence recommending memberships, merchandise and padel equipment.
- Well organised with excellent attention to detail.
- Reliable, proactive and able to multitask in a busy environment.
- Flexible to work evenings, weekends and bank holidays when required.
- Well presented and takes pride in creating an outstanding first impression.
Preferred Qualifications
- Previous experience in hospitality, leisure, retail, reception or customer service.
- Experience using booking systems or point-of-sale systems.
- Previous experience handling cash and card payments.
- Food Hygiene Certificate (or willingness to obtain one).
- An interest in padel, sport or the fitness industry would be an advantage.
Why Join Padel Rebel?
- Be part of an exciting new premium leisure brand from day one.
- Work in a modern, high-quality environment.
- Competitive pay.
- Staff discounts on food and drinks.
- Discounted padel court access.
- Opportunities for training, development and career progression as the business grows.
- Supportive, friendly team culture.
Join the Team
If you're passionate about hospitality, enjoy working with people and want to be part of an exciting new premium leisure destination, we'd love to hear from you.
At Padel Rebel, we're building more than a sports club, we're creating a community. As one of our founding team members, you'll have the opportunity to help shape the customer experience from day one and grow with an exciting new brand.
If you're ready to be part of something special, apply today and join the Padel Rebel team.
Pay: £12.71-£15.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
