Job Title: Service Coordinator
Location: Melksham
Salary: 30k
Hours: 8am - 5pm
Role Overview:
We are seeking a highly organised and proactive Service Coordinator to join this dynamic team. This role is central to ensuring seamless coordination of service activities, maintaining strong customer relationships, and supporting the service engineers in delivering exceptional on-site solutions.
Key Responsibilities:
- Schedule and coordinate service calls and maintenance visits efficiently.
- Act as the primary point of contact for customers regarding service inquiries.
- Liaise with service engineers, ensuring timely and effective resolution of customer issues.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Monitor service KPIs and support continuous improvement initiatives.
- Assist in preparing service reports and documentation.
Requirements:
- Previous experience in a service coordination or customer support role, within the automotive sectors.
- Strong organisational and multitasking skills with keen attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and service management software.
- Ability to work effectively under pressure and adapt to changing priorities.
What's on Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Exposure to a variety of projects and clients across the material handling industry.
This position offers an engaging work environment where your organisational skills and technical knowledge can make a real difference. We value proactive individuals who are eager to contribute to our team’s success.
How to Apply:
If you are a proactive, customer-focused individual with a passion for service excellence, we would love to hear from you. Please send your CV to [email protected]
INDJH1
Pay: £30,000.00 per year
Work Location: In person
