Job Title: Centre Operations Manager
Company: Edsential
Salary: £34,646.60 - £37,766.49 per annum
Location: Cheshire - Across all centres
Hours - 37 Hours per week, Term Time Only
Edsential is dedicated to providing exceptional residential experiences for schools and their students, fostering engaging environments where learning thrives. Our team is passionate about delivering high-quality services and ensuring customer satisfaction. We are now seeking a Centre Operations Manager to drive the guest experience and maintain our commitment to excellence.
Key Responsibilities:
- Drive a customer-centred approach to enhance the guest experience, aiming for outstanding feedback scores.
- Ensure seamless operations and oversee daily logistics for the Catering and Facilities teams, proactively identifying more efficient ways of working.
- Build strong relationships with school visit leaders during their stays, promoting high levels of customer service and encouraging valuable feedback.
- Lead initiatives to identify training opportunities that promote exceptional customer service across all departments.
- Conduct regular reviews of operational performance, implementing improvements based on feedback and safety management reporting.
- Manage financial monitoring effectively, providing insights to achieve financial targets and recommending cost efficiencies.
- Fulfil safeguarding responsibilities by supporting the Head of Centre in implementing exemplary safeguarding practices.
Ideal Candidate:
- Proven experience in a customer-focused role with strong leadership skills.
- Exceptional problem-solving abilities, confident in addressing issues as they arise.
- Ability to foster long-term relationships with external stakeholders.
- Excellent communication and interpersonal skills to engage with both guests and colleagues.
- Strong analytical skills and a proactive approach to operational efficiency.
- Knowledge of health and safety regulations relevant to centre operations.
- Commitment to continuous improvement and customer satisfaction.
What benefits do you get in return?
- Competitive monthly pay
- Access to benefits including retail and leisure discounts, Cycle to Work Scheme.
- Support to prioritise your health and wellbeing with dedicated 24/7 wellbeing programmes and a wellbeing team
- Uniform and safety shoes
- Secure Future retirement income through the local government pension scheme
- A friendly and supportive team
- Ongoing training and development opportunities
- Opportunities for promotion
We take pride in training and inducting our employees, so everyone has the skills they require to successfully carry out their role. In return, we want your commitment to work hard and to make a big difference!
For further information about this role please or email [email protected].
Edsential regard safeguarding with the highest priority. Applicants for posts will be subject to stringent vetting and induction processes. The successful applicant will be subject to relevant checks and enhanced DBS.
