About Us
Peak Wildlife Park is a wildlife conservation centre located in the heart of the Staffordshire Moorlands. We are dedicated to conservation, education, and creating memorable experiences for our visitors.
As one of the region's leading family attractions, our busiest periods are during school holidays, weekends, and seasonal events. We are looking for enthusiastic, hardworking, and reliable Seasonal Guest Services Assistants to join our team and help deliver an exceptional visitor experience throughout our peak season.
The Role
This is a full-time seasonal position working across both Guest Services and Catering. The role is ideal for individuals who enjoy working in a fast-paced environment, thrive on variety, and are happy working both indoors and outdoors.
As a Seasonal Guest Services Assistant, you will play a key role in supporting the day-to-day operation of the park. One day you may be welcoming visitors at admissions, helping direct parking, or supporting an event, while another day you could be serving food and drinks in our catering outlets. Flexibility, enthusiasm, and a positive attitude are essential.
Many of our permanent team members started in seasonal roles, and opportunities for ongoing employment may be available for outstanding candidates following the end of the season.
Full training will be provided.
Key Responsibilities
- Welcoming visitors and assisting with enquiries
- Supporting admissions, ticket sales, and entry operations
- Helping manage visitor flow and car parking during busy periods
- Preparing and serving food and drinks within the park's catering outlets
- Operating tills and handling customer transactions
- Assisting with stock replenishment and basic food preparation
- Maintaining high standards of food hygiene, cleanliness, and presentation
- Supporting retail operations and merchandise sales
- Maintaining cleanliness and presentation of public areas across the park
- Supporting seasonal events, activities, and experiences
- Providing excellent customer service throughout the park
- Working flexibly across guest services, retail, and catering operations as required by the business
- Acting as an ambassador for Peak Wildlife Park and its conservation work
Who This Role Is For
This role is ideal if you are:
- Looking for full-time seasonal work in a busy visitor attraction
- Comfortable working across both customer service and catering environments
- Hardworking and proactive, with a willingness to get stuck in
- Able to work efficiently in a fast-paced, high-footfall environment
- Friendly, approachable, and confident interacting with visitors
- Happy working both indoors and outdoors in varying weather conditions
- Flexible and willing to support different areas of the business
- Reliable, punctual, and capable of working as part of a team
Essential
- Positive attitude and strong communication skills
- Excellent customer service skills
- Reliability and punctuality
- Ability to work effectively as part of a team
- Willingness to work weekends, bank holidays, and school holidays
- Ability to commute reliably to Peak Wildlife Park
Desirable
- Previous experience in customer service, retail, hospitality, catering, leisure, or tourism
- Food hygiene qualification (training can be provided)
- Interest in wildlife, conservation, or visitor attractions
- Full UK driving licence
No previous experience is required. Full training will be provided.
Hours & Availability
- Full-time seasonal contract
- Typically 35–40 hours per week
- Shifts will include weekdays, weekends, bank holidays, and school holidays
- Flexibility is essential during peak visitor periods and special events
Benefits
- Company pension
- Employee discount
- Discounted or free food
- On-site parking
- Friendly and supportive team environment
- Opportunity to gain valuable experience within a leading visitor attraction
Important Information
Availability to work weekends, bank holidays, and school holidays is essential for this role.
Pay: Up to £12.71 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
