Job Overview
We are seeking an energetic and detail-oriented Customer Service/Administration professional to join our dynamic team. In this role, you will serve as the first point of contact for clients and visitors, providing exceptional service while efficiently managing administrative tasks. Your multilingual skills, especially in Spanish and English, will be essential in communicating effectively with diverse customers. This position offers a vibrant work environment where your communication skills, data entry expertise, and ability to upsell will directly contribute to our company’s success and customer satisfaction.
Duties
- Handle incoming calls with professionalism, demonstrating excellent phone etiquette and clear communication skills
- Assist customers by answering inquiries, resolving issues, and providing detailed information about products or services
- Conduct accurate data entry to update customer records, orders, and other administrative information
- Support sales efforts through upselling relevant products or services during customer interactions
- Maintain organized records of customer interactions, transactions, and follow-up actions
- Communicate effectively with team members across departments to ensure seamless service delivery
- Use analysis skills to identify customer needs and suggest appropriate solutions or enhancements
Skills
- Proficiency in data entry with high accuracy and attention to detail
- Bilingual in Spanish and English to serve a diverse client base effectively
- Strong communication skills, both verbal and written, with a friendly and professional demeanor
- Excellent phone etiquette for handling customer inquiries confidently and courteously
- Ability to analyze customer interactions to identify opportunities for upselling or process improvements
- Multilingual capabilities are highly preferred to enhance service reach and effectiveness
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment
Join us to be part of a lively team committed to delivering outstanding service while supporting your professional growth. Your enthusiasm, combined with your multilingual abilities and administrative expertise, will help create memorable experiences for our customers every day!
Pay: From £12.71 per hour
Expected hours: 37.0 per week
Benefits:
Work Location: In person
