Job Summary
We are a friendly, well-established GP practice serving approximately 9,000 patients. Although we are a relatively small team, we pride ourselves on delivering high-quality, patient-centred care within a welcoming and supportive environment.
Our close-knit team works collaboratively across all roles, fostering strong professional relationships and open communication. We believe that teamwork is at the heart of providing excellent healthcare, and every member of our staff plays a valued role in ensuring our patients receive compassionate, efficient, and personalised care.
We are committed to creating a positive workplace where staff feel supported, respected, and encouraged to develop their skills. If you are looking to join a practice where you can make a real difference, build meaningful relationships with colleagues and patients, and be part of a team that genuinely cares, we would be delighted to hear from you.
Responsibilities
Act as the first point of contact for patients, visitors, and healthcare professionals, providing a welcoming, professional, and compassionate service.
Answer incoming telephone calls promptly and efficiently, dealing with enquiries or directing them to the appropriate member of the team.
Greet patients attending the practice, assist with enquiries, and ensure a positive patient experience at reception.
Work closely with practice team to ensure the smooth day-to-day running of the surgery.
Support the Triaging GP by undertaking the role of Triaging Assistant (TA), assisting with patient navigation and administrative tasks to facilitate efficient clinical triage.
Signpost patients to the most appropriate healthcare professional or service in line with practice protocols.
Deal with prescription enquiries, liaising with clinicians and the prescriptions team where appropriate.
Undertake general reception and administrative duties, including booking appointments, processing patient requests, and maintaining accurate patient records.
Provide chaperone support for clinical examinations and procedures in accordance with practice policy.
Maintain patient confidentiality at all times and handle sensitive information in line with GDPR and NHS guidance.
Keep the reception and waiting areas clean, tidy, organised, and welcoming for patients and visitors.
Present yourself in a professional manner at all times, maintaining a smart appearance and demonstrating a courteous, respectful, and positive attitude.
Demonstrate flexibility by supporting colleagues during busy periods and contributing to the effective running of the practice.
Use initiative to prioritise workload, solve problems, and respond to the changing needs of the practice.
Participate in training and continuous professional development to enhance knowledge and skills.
Assist with additional administrative duties as required, with opportunities to develop the role through responsibilities such as clinical coding, document management, and other practice administration tasks.
Undertake any other duties appropriate to the role as requested by the Practice Manager or Partners.
Qualifications
- Previous office experience is preferred but not required; strong organizational skills are essential
- Excellent communication skills with a compassionate approach towards clients
- Ability to work collaboratively within a team environment
- Strong attention to detail and ability to manage multiple tasks efficiently
- Eagerness to learn about healthcare systems, social services, and community resources
- Basic proficiency with office software such as Microsoft Office
This paid apprenticeship is designed to equip you with foundational skills in care coordination while supporting your professional growth. We value diversity, enthusiasm, and a genuine desire to make a positive impact—if that sounds like you, we encourage you to apply!
Pay: £15,600.00 per year
Application question(s):
- Why have you applied for the Care Navigator role at our practice?
- What does excellent customer service mean to you?
Work Location: In person
